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My new epson XP-442 will not scan. It is printing from

Customer Question
Hi my new epson...

Hi my new epson XP-442 will not scan. It is printing from laptop with no cord connection. What would you recommend?

Technician's Assistant: Is there an error code on your XP-442 when you try to scan?

Yes error 9923

Technician's Assistant: When did you last update the printer driver software?

A couple of weeks ago.

Submitted: 5 months ago.Category: Printers
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Answered in 3 minutes by:
3/27/2018
Technician: tyroneboman, Technician replied 5 months ago
tyroneboman
tyroneboman, Technician
Category: Printers
Satisfied Customers: 10,647
Experience: Repair and Service Technician
Verified

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

My goal is to give you the best experience possible!

What is the version of operating sytsem on your computer?

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