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I have a mac running mojave 10.14.1and am trying to scan
I have a mac running mojave 10.14.1and am trying to scan from an Epson XP-830. I receive an error code -9923. What's up? … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My printer is an Epson ET-4550. When I want to scan it says
When I want to scan it says error 9923. I have rebooted my MacBook Pro as well as my printer and it still gives the same answer. … read more
John Castle
John Castle
BSC in Computing Network Management and Design
1,009 satisfied customers
I've stuffed up my settings on my new XP-442 though it has
I've stuffed up my settings on my new XP-442 though it has been working well before I had my computer overhauled. In giving it a page to print it doesn't adapt to A4 paper in width or height and doesn… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,131 satisfied customers
Paper jam. Epson xp-442. Just happened as I had the out tray
Just happened as I had the out tray blocked on the bench with laptop too close. I see a scrunched up piece inside. How do I get in to clear it? … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
504 satisfied customers
My printer Epson XP-442 is working OK for normal printing
My printer Epson XP-442 is working OK for normal printing but it will not allow me to print off some footy tickets that have come to me on a PDF file. … read more
Aaron B
Aaron B
Computer Repair Technician
High School or GED
614 satisfied customers
I am working on a Mac and I installed a VPN yesterday. I can
I am working on a Mac and I installed a VPN yesterday. I can only connect to my printer when the VPN is off. The printing function works but I can not scan from my computer. I receive this message. An… read more
Ken
Ken
President
CET Electronic Technician
170 satisfied customers
Could not scan from printer HP442 as an error came up. Put
Could not scan from printer HP442 as an error came up. Put the printer software disc in and got as far as essential updates and cannot down load and if I try to end it reminds me I haven't finished … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor's Degree
22,923 satisfied customers
I have just installed the Epson software to men new Mac.
Hi, I have just installed the Epson software to men new Mac. Everything works Ok except the scanner. It didn't work on my old Mac either. It's connected by Wi Fi and printing is fine. I have an error … read more
Ashik
Ashik
Master's Degree
9,468 satisfied customers
I have an Epson XP-442. It connects wirelessly to my iMac
I have an Epson XP-442. It connects wirelessly to my iMac running OSX 10.13.4 (High Sierra). The option to print duplex (two-sided) is ALWAYS greyed out. I have updated drivers etc but no way to acces… read more
Harry
Harry
183 satisfied customers
I have an Epson WF - 2630 printer/fax/scanner however it is
Hi, I have an Epson WF - 2630 printer/fax/scanner however it is not communicating with my computer error - 9923. Any help? Richard' … read more
tyroneboman
tyroneboman
Technician
10,786 satisfied customers
I can print but not scan via the network on my Brother MFC
I can print but not scan via the network on my Brother MFC 9130 … read more
David L
David L
Bachelor's Degree
5,407 satisfied customers
I have an Epson XP-400 printer scanner which prints fine.
I have an Epson XP-400 printer scanner which prints fine. Since I have changed my wi-fi password ***** have been unable to scan. I get the message "An error occurred while communicating with the scann… read more
Tech Ben
Tech Ben
Information Systems Manager
Bachelor's Degree
296 satisfied customers
My printer won't scan and its saying error 9923, WF-3540,
my printer won't scan and its saying error 9923 JA: What is the machine's exact make and model? And can you guesstimate how old it is? Customer: WF-3540 JA: What kind of computer are you printing from… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have an Epson ET-2550 Multifunction Printer. When I
When I attempt to scan a document I am getting Communication Error Message - 9923. … read more
JJesus Perez Gonzale
JJesus Perez Gonzale
Bachelors of Science, Computer Engineering
43 satisfied customers
I'm getting an error message: 0xF1, Epson WF 2630, Windows 7
It happened about a week ago, but i didn't have time to address the issue until now. … read more
Josh
Josh
It Support Specialist
Associate Degree
7,361 satisfied customers
My Epson XP-215 shows paper jam error light, but I can't see
Hi, my Epson XP-215 shows paper jam error light, but I can't see anything stuck anywhere, definitely no paper. … read more
Josh
Josh
It Support Specialist
Associate Degree
7,361 satisfied customers
Epson593D1e WorkForce 630. when attempting a scan'an error
Epson593D1e WorkForce 630. when attempting a scan'an error occurred while communicating with the scanner (-9923). Can you help. Have recently changed over to NBN with TELSTRA. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Same problem as with the Canon - have tried both an HP Envy
same problem as with the Canon - have tried both an HP Envy 120 and my newest, Epson XP-830 and both give error message that others are reporting with their all in one printers and scanners. Will try … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
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Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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