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I have a jam on tray 2 and I pulled out the sheet that was…

Customer Question
I have a jam...

I have a jam on tray 2 and I pulled out the sheet that was jammed but I still jet the message open front door and clear. Where is the front door. I pulled out tray 2,

Technician's Assistant: How long has this been going on with your Jet? What have you tried so far?

I just got the printer and this is the first time that this has happened.

Submitted: 3 months ago.Category: Printers
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Answered in 58 minutes by:
3/27/2018
Technician: Sheri, Expert replied 3 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 724
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. What is the brand and model of your printer?

Regards,

Sheri-Expert

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Customer reply replied 3 months ago
hp LASERJET PRO M420n
Technician: Sheri, Expert replied 3 months ago

Click on the link below to review the paper jam removal instructions and diagrams, including the front door.

https://support.hp.com/us-en/document/c04801715

Please reply and let me know if that works for you or if you have any questions. Then we can go to the next step if needed.

Regards,

Sheri-Expert

Regards,

Sheri-Expert

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Technician: Sheri, Expert replied 3 months ago

Hi, I haven't heard back from you. I just wanted to follow up to see if everything is resolved and whether you still need assistance. Please reply and let me know.

Regards,

Sheri-Expert

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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