Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Need to clean the printer heads and cannot see how to do it.

Customer Question
Need to clean the...

Need to clean the printer heads and cannot see how to do it.

Technician's Assistant: What's the brand and model of your printer?

I have a Workforce 3640

Technician's Assistant: How long has this been going on with your WorkForce?

2 days. I'm out of blue ink, but cannot get a good print on b & w.

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 hour by:
3/27/2018
Technician: Md. Sadique, Engineer replied 5 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,689
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it took so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

3,689 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I was told to do a nozzle check because the nozzles maybe
I was told to do a nozzle check because the nozzles maybe clogged. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My Epson work force WF-3640 printer will not print even
My Epson work force WF-3640 printer will not print even though I changed the black in cartridge but the blue ink is out and have gone through the steps and do not know how to fix the issue and the scr… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I have cleaned the printer heads about 25 times and I still
Hi, I have cleaned the printer heads about 25 times and I still cannot get the black. What do I do? I have an Epson WorkForce 3640. Thank you, Nancy … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
First let me say that I am technology challenged! That being
Hi Pearl, First let me say that I am technology challenged! That being said, Printer (3640) will print using black ink when I am making a color print from a document on my MAC. When I try and copy in B&W or print a black and white document, the sheet comes out blank. Ink indicator says black is full. Just replaced color. Help please! … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor's Degree
470 satisfied customers
I have an epson wf 3640 that will not print black or color
I have an epson wf 3640 that will not print black or color in standard mode but prints fine in photo glossy mode, I have tried all the usual maintenance cleaning with no improvement and read all the a… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have Epson WorkForce 3640. I connect to it from PC. The
I have Epson WorkForce 3640. I connect to it from PC. The yellow ink cartridge stopped working so I first ran a printhead cleaning cycle. That did not clear up the problem. So I purchased printhead cl… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
628 satisfied customers
My epson wf 3640 only prints black and blue (no red or
my epson wf 3640 only prints black and blue (no red or yellow) … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Have Workforce WF-3640. Gave message to unclog nozzles. Then
Have Workforce WF-3640. Gave message to unclog nozzles. Then stopped printing. Goes through motion but does not print . Advise How do I activate nozzle cleaning.? Will this solve problem? … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
New +W cartridge. Shows it is full on check ink level.
New B+W cartridge. Shows it is full on check ink level. Doesn't print B+W. Remove B+W cartridge color only prints black. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an Epson Workforce -3640 that will not print
i have an Epson Workforce -3640 that will not print correctly......only in greyscale with lots of horizontal lines. The weird thing is that it will copy just fine. I have done the printhead cleaning m… read more
Robert
Robert
Bachelor's Degree
416 satisfied customers
I was waiting for new cartridges to come in mail and for wa
I was waiting for new cartridges to come in mail and for wa period of 10 days there were were no cartridges in printer. When I went to print after I installed new ones, pages all came out perfectly wh… read more
MrComputer2010
MrComputer2010
Bachelor's Degree
249 satisfied customers
My printer is an epson workforce 3640 it is 1 year old, Mac,
My printer is an epson workforce 3640 it is 1 year old … read more
RandyNetwork Tech
RandyNetwork Tech
1,757 satisfied customers
My canon pixma mx 780 printer prints in any color, but not
My canon pixma mx 780 printer prints in any color, but not in black and white. I have cleaned and deep cleaned heads. Before it quite printing B/W at all (the page will have splotches of black on it),… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
I have a pixma mg6120.--it prints colours ok,but it will not
I have a pixma mg6120.--it prints colours ok,but it will not print in black & white. I have done the following-- a)Nozzles-- regular cleaning twice.deep cleaning twice.After which I ran test pattern -… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
Good day, I have a Brother DCP-585CW printer that will
Good day, I have a Brother DCP-585CW printer that will not print in black and white. I have tried 12 times with various B/W settings. Sometimes, a very, very light grayish hardly legible version comes… read more
Mike Taylor
Mike Taylor
44 satisfied customers
Need help with Epson Workforce 4530 printer problems.
I have an Epson Workforce Pro WP-4530. When I print in color I get yellow streaks and the other colors are the magenta. When I opened the door, yellow ink is dripping in the printer. Can this be fixed… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
Canon i860 printer will not print. It acts and sounds like
Canon i860 printer will not print. It acts and sounds like it is printing, but page is blank. We have experienced several power failures since the printer was used last.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
136 satisfied customers
My MP620 prints B&W fine but the color prints come out pink.
My MP620 prints B&W fine but the color prints come out pink. When I copy (even in the B&W mode) the copies come out pink as well. When I printed the test page, the blue stripes are missing. I replaced… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x