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The scanner doesn't scan. Canon TS9120. Just started

Customer Question
The scanner doesn't scan ...

The scanner doesn't scan

Technician's Assistant: What's the brand and model of your office equipment?

Canon TS9120

Technician's Assistant: How long has this been going on with your TS9120? What have you tried so far?

Just started --planning to combine scan work with ABBYY working on a 1930's manuscript from my grandfather. One page at a time, they should scan and print out. Nothing is happening at all.

Technician's Assistant: Anything else you want the Office Expert to know before I connect you?

No but the scan function is essential to what I'm trying to accomplish.

Submitted: 3 months ago.Category: Printers
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Answered in 5 hours by:
3/27/2018
Technician: Elgin Vega, Computer Hardware Engineer replied 3 months ago
Elgin Vega
Elgin Vega, Computer Hardware Engineer
Category: Printers
Satisfied Customers: 191
Experience: Tech Support Analyst at Dell
Verified

Hi, my name is***** will try my best to help you with this request.

How are you trying to scan, from the printer\scanner or from the computer?

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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