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Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have a brother printer model # j870w. I have a brother

Customer Question

I have a brother printer model # j870w
JA: What kind of computer or device are you printing from?
Customer: I have a brother printer model# ***** My desk top reads Divise cannot be found. can you help me get trhe printer working again
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: I was told the wifishould be entered
Submitted: 7 months ago.
Category: Printers
Expert:  Suhasini Velu replied 7 months ago.

Hello. My name is***** to Just Answer. I'm reviewing your question now and will post back with your reply momentarily. Before we proceed with any troubleshooting, please once unplug your printer from the wall outlet wait for 2 minutes and plug it back in. Let me know when this is done.