Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I just replaces the black ink cartridge and the triangular…

Customer Question
I just replaces the...

I just replaces the black ink cartridge and the triangular light is flashing and the printer won't print. what should I do?

Technician's Assistant: What's the model of your printer?

PIXMG3000

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
3/26/2018
Technician: Richard, Technician replied 3 months ago
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 47,275
Experience: Printer and scanner problem resolver for over 15 years
Verified

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Ask Your Own Printers Question
Customer reply replied 3 months ago
still blinking
Customer reply replied 3 months ago
no
Technician: Richard, Technician replied 3 months ago

Thanks

Can you remove the ink from the printer then power it off.

then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.

Then use a damp cloth and wipe down the inside of the printer.

Once done, let it dry for 10 minutes

Then put the ink back in, power it on and tell me if it then prints correctly please

This will also allow you to see if any foreign objects are in the printer which may cause this.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My Canon printer will not print. The triangular light and
My Canon printer will not print. The triangular light and the BK light are flashing. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
I have an HP Officejet 100 Mobile Printer Model L411a. It will not print. The paperfeed
I have an HP Officejet 100 Mobile Printer Model L411a. It will not print. The paperfeed light won't stop flashing. I have done everything I can think of to fix this - unsuccessful.… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
pixma ip4000 wont print, power light is flashing orange 6
pixma ip4000 won't print, power light is flashing orange 6 times. yesterday, printer did print a page, but the ink barely showed. i replaced the 3 color cartridges and the 3e black cartridge with non-… read more
Tim W.
Tim W.
Computer Support Specialist
Associate Degree
1,045 satisfied customers
Hi, I have a Canon ip4300. Recently the color prints were coming
Hi, I have a Canon ip4300. Recently the color prints were coming out with redish lines throughout and then just the other day, right in the middle of a document the machine stopped printing. No paper … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I originally had a problem with my black ink being very faded,
I originally had a problem with my black ink being very faded, so I replaced the black ink cardridge, and it still was the same. I was not sure at that point if there was something wrong with the new … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a color stylus 1520 that I have not used in 13 months.
I have a color stylus 1520 that I have not used in 13 months. Yesterday I turned it on and tried to print a document. The printer responded but the page came out blank. Should I replace the ink cartri… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
Got a new black 4 cartridge and installed it. Wont print.
Got a new black 4 cartridge and installed it. Won't print. Says not compatible. Also the letters E and C keep flashing. Should I have replaced the color cartridge also?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an HP Photosmart D5100. I was changing the tricolor
I have an HP Photosmart D5100. I was changing the tricolor inkcartridge, and when I opened the main cover, the red exclamation mark started flashing. When I had changed the cartridge, and closed the c… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have an Epson Stylus Color 740 which, although old, has served
I have an Epson Stylus Color 740 which, although old, has served me well. Today, though, when I switched it on, the main light and all 3 of the lights signifying paper jam, black ink and colour ink ar… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Hi....I have a Canon MP210 printer. I have just replaced a
Hi....I have a Canon MP210 printer. I have just replaced a new Black ink cartridge (no colour ink cartridge in place). It is set to black ink only. The printer is repeatedly flashing E then 5. The ora… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
i have a hp 5650 printer. it wont print. i installed a new
i have a hp 5650 printer. it won't print. i installed a new printer cable. still doesn't print. the yellow lite by the red x is flashing. what is this?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Espon C40UX both the power light and the maintenance lights
Espon C40UX both the power light and the maintenance lights are blinking - I recently replaced the black ink jet and since then these lights are blinking and I can't print.… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
My HP Deskjet 6540 won't print. Below the on/off button are
My HP Deskjet 6540 won't print. Below the on/off button are 2 up side down lightbulbs. The right bulb just keeps blinking. I can not find my manual. What do I need to do? ***@******.*** or XXX-XXX-XXX… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Canon iP3500 refilled 2 ink cartridges and neither work now.
Canon iP3500 refilled 2 ink cartridges and neither work now. have chips on cartridges- Need printer now… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I changed all the cartridges at the same time without going
I changed all the cartridges at the same time without going through the steps to bring each one to the out of ink symbol and now both red lights are flashing and the green light is off. The printer wi… read more
DanStreet
DanStreet
Repair Technician
taking night classes
18 satisfied customers
My HP 2550 Printer will not print. The orange light by the
My HP 2550 Printer will not print. The orange light by the triangular shape on the right side of the of the outside cover is flashing. However, I have just discovered that I replaced the Cyan cartridg… read more
Jack
Jack
Sr. Engineer
Bachelor\u0027s Degree
123 satisfied customers
I have an HP officejet 7310 printer and it will not copy or
I have an HP officejet 7310 printer and it will not copy or fax because it keeps flashing the warning that I ned to install black or color cartridge in the right port, or whatever. I have installed 3,… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have installed new color cartridges on a Epson Sylus C88,but
I have installed new color cartridges on a Epson Sylus C88,but now none of the color prints. I think I need to reprogram something & I nned help.… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x