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HPF4280 priinter. Insert of new ink cartridge didn't

Customer Question
HPF4280 priinter. Insert...

HPF4280 priinter. Insert of new ink cartridge didn't register and indicates empty. Does not print. Anything I can do or buy another?

Technician's Assistant: Is this the first time you've had to change the ink for your HPF4280?

Nno. Have changed ink many times. Also inserted new color cartridge.

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No error messages. Am able to open cartridge cover on printer.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I just do basic printing from y MAC. Frustrated because it faiiled when new cartridge inserted. Lights stay on to indicated empty ink but that is not the case.

Submitted: 3 months ago.Category: Printers
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Answered in 1 hour by:
3/26/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,570
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Shefin, Printer and Office Equip. Specialist
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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