Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

R3000 has stopped printing PB and MB after new cartridges…

R3000 has stopped printing...

R3000 has stopped printing PB and MB after new cartridges were installed

Technician's Assistant: What's the model of your printer?

R3000

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

No messages Lid OK

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Tried re-installing printer. Test page good except for black

Show More
Show Less
Ask Your Own Printers Question
Answered in 3 hours by:
3/26/2018
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,015
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
Still won't print Photo Black or Matte Black.

Understood.

So to clarify have you tried updating the drivers and firmware of the R3000 printer?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
Replaced driver and firmware.
Removed and reinstalled printer.
Replaced both cartridges.
Cleaned heads and nozzles.
Tried both printer controls and Photoshop controls printing.
Tried printing from Publisher.
All colors except blacks print OK.

Understood. Thank you

Does it print from another program black letters? like a test page?

Kind regards,

Jeffrey9

Ask Your Own Printers Question
Customer reply replied 4 months ago
Test page prints medium gray using the other light and medium black cartridges.

Understood.

Can we please try the following:

Try powering off the printer, pull the power cable out of the printer, wait for 1 minute, then put the power cable back in. After this try printing again.

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
Powered off and on. Still prints medium gray.

Understood. Thank you.

Just for testing, does the prints also are medium grey from another device? Like a cell phone or pc.

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
Tried printing from Photoshop from a different computer. Still no black.

Understood.

Have you tried the print black only option in the Epson driver?

Please let me know how this goes.

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
There's no "print black only option" on the printer. A 100% black image still prints gray.

Understood.

How many times have you run a nozzle check?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
Did it several times plus cleaning. Doing it again and running a cleaning sheet through. No improvement

Understood.

What is the serial number of the printer?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
Seems to be printing OK after cleaning. Thanks for your help.
Signing off.

Great to read this got solved.

It would be greatly appreciated to rate me 5 stars after this conversation. The rating can be done in the top of this screen.

Is there anything else I can assist you with?

Kind regards,

Jeff

jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,015
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified
jeffreybongers and 87 other Printers Specialists are ready to help you
Ask your own question now
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask jeffreybongers Your Own Question
jeffreybongers
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,015
1,015 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

jeffreybongers is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Have put new inks into my Hp Photo smart 5520 but the Black
Have put new inks into my Hp Photo smart 5520 but the Black does not work … read more
David L.
David L.
Bachelor\u0027s Degree
759 satisfied customers
Printer wont print as it says a cartridge is out so I
Printer wont print as it says a cartridge is out so I replaced it and it still wont print and still says cartridge is not goood … read more
David L.
David L.
Bachelor\u0027s Degree
759 satisfied customers
HP Photosmart 6510 e-all in one series. Suddenly stopped
HP Photosmart 6510 e-all in one series. Suddenly stopped printing black ink. I replaced the black. Printed a report and the black still doesn't print. I came back 2 days later and opened another black… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Epson xp 410 - will not print - have cleaned nozzle - put in
epson xp 410 - will not print - have cleaned nozzle - put in new cartridges - haven't used printer for a year - tried to print from computer and page is blank - also. pages just run right thru when pr… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
It is not printing in any color but blue and black. I
It is not printing in any color but blue and black. I swapped out cartridges and it has been printing incorrectly ever since. The cartridges are installed correctly and clean. … read more
David L.
David L.
Bachelor\u0027s Degree
759 satisfied customers
My Office Jet 6500 was not printing clearly. I replaced all
Second opinion] My Office Jet 6500 was not printing clearly. I replaced all the cartridges. The indicators on the screen showed all were full except black had a different indication. Tried to print bu… read more
jeffreybongers
jeffreybongers
Engineer
Information Technology
1,015 satisfied customers
We just changed all 4 cartridges,but printer won't print
Hi we just changed all 4 cartridges,but printer won't print with black/white … read more
David L.
David L.
Bachelor\u0027s Degree
759 satisfied customers
I took my printer to Staples and they installed the ink
I took my printer to Staples and they installed the ink cartridge. Now I can only print using "color". Any solutions? … read more
Josh
Josh
It Support Specialist
Associate Degree
5,156 satisfied customers
Model is MG3620, SN KKRG77620. After installing new ink
model is MG3620, SN KKRG77620. After installing new ink cartridges printed lines are offset in places vertically in several places across sheet. I did a print head align. check. Holding stop button do… read more
Pete
Pete
Engineer
Bachelor\u0027s Degree
1,131 satisfied customers
HP Photosmart 7520 ink dosen't expel when printing
HP Photosmart 7520 ink dosen't expel when printing (occasionally light). Did not receive any "troubleshooting" help with printer-cartridges are full. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Dear TEch: RE: Multi Function - MFC 6490 CW. S/N U62054E9F331828 Approx
Dear TEch: RE: Multi Function - MFC 6490 CW. S/N U62054E9F331828 Approx 3, maybe 4 years old. (It typically is not used for 8 months at a time.) Printed test page. Only the "Windows Logo" printed very… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Printer canon MG 5200 I was about to print a DVD label when
Printer canon MG 5200 I was about to print a DVD label when the ink cartridge empty message came on. I opened the main cover and replaced an ink cartridge. Printer now has error message to turn off th… read more
Carl L
Carl L
Owner/CEO
Vocational, Technical or Trade Scho
627 satisfied customers
New cartridges added - both black and colour - whilst paper
New cartridges added - both black and colour - whilst paper is going through as normal - nothing is being printed… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
My HP Photosmart 5510 printer stopped printing. It has a wireless
My HP Photosmart 5510 printer stopped printing. It has a wireless connection to the computer and receives the command to print, and it sounds as though it is printing, but the paper is blank. I checke… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,882 satisfied customers
HP C8180 printer is showing a Oxc19a0013 ink systerm has failed.
HP C8180 printer is showing a Oxc19a0013 ink systerm has failed. I've tried all the recommended cures, resets, alingment, print head cleaning, self print test, a full set of new cartiriges and it rese… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
I have a Canon i860 Desktop Photo Printer that has worked just
I have a Canon i860 Desktop Photo Printer that has worked just fine for 7 years. Yesterday, however, the error message light began flashing - five flashes between green lights--which indicated a probl… read more
Mike6708
Mike6708
Enrolled in associates degree
579 satisfied customers
My all in one printer says check cartridge, with changing cartridge.
My all in one printer says check cartridge, with changing cartridge. Will not print anything even test page. What is wrong with it?… read more
Travis B.
Travis B.
Computer Technician
High School or GED
51 satisfied customers
I have tried to replace my black ink cartridge. The prompt
I have tried to replace my black ink cartridge. The prompt says the alignment has failed. I then removed the cartridge and installed it again. The alignment failed a second time. I then tried another … read more
Engineer John C.
Engineer John C.
Bachelor\u0027s Degree
5,047 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x