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I got a new HP 8710 about a month ago and since about a week…

Customer Question
I got a new...

I got a new HP 8710 about a month ago and since about a week ago it will not let me scan. When I try it to scan it says no computer can be found. I have no trouble printing. When I run a test scan it will scan, but not when I try to scan from the printer. what is going on?

Technician's Assistant: Is there an error code on your HP printer when you try to scan?

No--just says no computer can be found

Technician's Assistant: When did you last update the printer driver software?

I haven't---it is a new printer just about a month ago

Submitted: 4 months ago.Category: Printers
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Answered in 5 minutes by:
3/26/2018
Technician: Jason Jones, Technician replied 4 months ago
Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 19,497
Experience: 10+ years work experience.
Verified

Hello,

My name is***** will be the person helping you today.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

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Customer reply replied 4 months ago
wifi
Technician: Jason Jones, Technician replied 4 months ago

Are you trying to start the scan by pressing the buttons on the printer or by initiating the scan from within a program on the computer?

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Shefin
Shefin, Printer and Office Equip. Specialist
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