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Well I need scanner software for my older Canon MP620 series…

Customer Question
Well I need scanner...

Well I need scanner software for my older Canon MP620 series scanner

Technician's Assistant: Is there an error code on your MP620 when you try to scan?

When I push the scan button it says "corrupt or missing file" and it concludes

Technician's Assistant: When did you last update the printer driver software?

About 6 months ago

Submitted: 27 days ago.Category: Printers
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Answered in 7 minutes by:
3/26/2018
Technician: Michelle, Printer Expert replied 27 days ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5,874
Experience: B.Sc. Computer Science with Honors
Verified

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com services.
I am sorry to hear that you are having such trouble. I will try my best to help you out

What Operating System (OS) is running on the computer?

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Customer reply replied 27 days ago
MAC OS 10.11.6
Customer reply replied 27 days ago
MAC OS 10.11.6
When I attempt to run the scanner, it says file corrupt or missing
Technician: Michelle, Printer Expert replied 27 days ago

how is printer connected to computer..usb or wifi

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Customer reply replied 27 days ago
MAC OS 10.11.6
When I attempt to run the scanner, it says file corrupt or missing
USB
Technician: Michelle, Printer Expert replied 27 days ago

please unplug printer usb and plug it back in after 5-6 secs

let me know once done

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Customer reply replied 27 days ago
MAC OS 10.11.6
When I attempt to run the scanner, it says file corrupt or missing
USB
would downloading a fresh driver, software help?
or is it time for tech refresh
Unplugged and replugged done
hello?
its been done
Technician: Michelle, Printer Expert replied 27 days ago

try to scan

also are you able to print

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Customer reply replied 27 days ago
Trying the rpinting now
Yes prints just fine
Customer reply replied 27 days ago
Trying the rpinting now
Yes prints just fine
scan No. says same thing, file corrupt or missing file scans is cancelled
Technician: Michelle, Printer Expert replied 27 days ago

from apple menu click on preferences

then click on printer and scanners option

once the print and scan window opens click on scan tab

click on plus sign to add the scanner again

once it finds the scanner in search select it and add

in the add box make sure that in use as drop down scanner is selected

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Technician: Michelle, Printer Expert replied 27 days ago

let me know once done

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Customer reply replied 27 days ago
Trying the rpinting now
Yes prints just fine
scan No. says same thing, file corrupt or missing file scans is cancelled
Have re-added it. Come up with bon jour scanner
selected but when I hit the scan tab it says file missing or corrupt
Gotta leave now for an appointment. Thanks
Technician: Michelle, Printer Expert replied 27 days ago

since there are no add on software/ driver for the macos version of this printer model, even i am out of ideas and will opt out and let other exerts advice on this

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Technician: Harry, Engineer replied 25 days ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 1,678
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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