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I'm having trouble printing addresses on envelopes. The" to…

I'm having trouble printing...

I'm having trouble printing addresses on envelopes. The " to address" has moved to the middle of the envelope. I have a stray address that keeps printing in the lower left. of the envelope.

Technician's Assistant: What's the brand and model of your printer?

Printer HP Office jet 3830

Technician's Assistant: How long has this been going on with your OfficeJet?

10 dayus

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

About a month

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Answered in 4 hours by:
3/26/2018
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,018
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,018
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified
jeffreybongers and 87 other Printers Specialists are ready to help you
Ask your own question now

Great!

If you are on a windows computer, Click this link

http://download.teamviewer.com/download/TeamViewerQS.exe

A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the TeamviewerQS.exe download and it shows you an ID and Password.

Give me the ID and Password here please so I can connect

Do not close the program but leave it open else I will not be able to connect

Example:

ID###-##-####/p>

password: 1234

Please let me know how this goes.

Kind regards,

Jeffrey

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How are we going?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 4 months ago
I no longer want to be working with "Just Answer". I would like to get out of all obligations I have at this time. I find working with your organization difficult for me. I like to correspond with people in person or on e-mail. Thanks for the time you have spent on my original request.
Norm Wilms ***@******.*** (###) ###-####

Understood.

Kind regards,

Jeffrey

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jeffreybongers
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,018
1,018 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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