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Have a TR8530 printer as of last Friday. In trying to print…

Customer Question
Have a TR8530 printer...

Have a TR8530 printer as of last Friday. In trying to print specific pages from a document, at first all was fine. Now if I want to print a page or a couple of pages, it prints was it wants. e.g. I want page 19, it prints 16 etc. When I just tried again, the printer icon was dark so couldn't do anytg

Technician's Assistant: How are you connecting to your TR8530: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

It was just installed last Fri. I am 85 so it's like I'm in 1st grade

Submitted: 3 months ago.Category: Printers
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
Not sure where to go for the service offers. Sorry, maybe I should just wait for the email response to see if I can reslove it that way
Answered in 4 hours by:
3/26/2018
Technician: Russell H., Printer and Office Tech replied 3 months ago
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,754
Experience: 11+ yrs experience, inkjets & lasers, from huge to portable
Verified

Hi, thank you for contacting JustAnswer.com. My name is***** will do my best to provide the right answer to your printer question.

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Technician: Russell H., Printer and Office Tech replied 3 months ago

I think it sounds to me as if your printer's driver has become corrupted, and will need uninstalling, then a restart of your system, then the printer drivers reinstalled after that.

If you'll tell me the Windows version (or if Apple, MAC OS X version) on your computer, and whether your printer is wireless/WiFi or on a USB connection, I will give you detailed instructions on how to go about that, if you wish.

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Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 12,754
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Experience: 11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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