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My HP Officejet Pro 8630 has suddenly stopped scanning. The…

Customer Question
Hello, My HP Officejet...

Hello, My HP Officejet Pro 8630 has suddenly stopped scanning. The message is to configure my laptop.

Technician's Assistant: What kind of computer or device are you printing from?

I am wanting to scan to my Dell laptop

Technician's Assistant: How long has this been going on with your OfficeJet?

Just happened a day or 2 ago. I am wondering if using my committee's Acer to print on the HP OfficeJet has caused a problem.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Can't think of anything else thanks.

Submitted: 3 months ago.Category: Printers
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Answered in 5 minutes by:
3/26/2018
Technician: Viet - Printer Tech, Printer Technician replied 3 months ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 40,834
Experience: Troubleshoot printers, scanners, etc.
Verified

Hi,
I'm sorry about the issue. Is printing still working fine?
Do you have Windows xp, vista, or 7, 8, 10, or Mac computer?
Please reply at the box below. Thank you,

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Customer reply replied 3 months ago
printing is working. Windows 10
Customer reply replied 3 months ago
No, I'll try other avenues first.
Technician: Viet - Printer Tech, Printer Technician replied 3 months ago

With remote support, you can see everything I do on the screen. Remote support is quicker and easier for you as I will do all the troubleshooting steps for you. Also, this issue can be complicated. Otherwise, I will provide written instructions.

Do you see a program called HP Officejet... on your computer? If yes, can you scan with that program?

How about with a small amount as shown for direct remote support?

Please let me know your option; we guarantee our service.

Please type at the box below, then click on the Send button below to communicate with me, so I can help; we can schedule a time. Thank you.

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Shefin, Printer and Office Equip. Specialist
Category: Printers
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