Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a printer LaserJet 4000, I got a new iMac computer, I…

Customer Question
HELLO I have a...

HELLO I have a printer LaserJet 4000, I got a new iMac computer, I dont have the software for the peinter and I has been unable to download the drives fron Hp web page, what I can do because the printer stile working very well.

Technician's Assistant: How are you connecting to your LaserJet: wirelessly or by USB?

Is connected thru a eternet cable

Technician's Assistant: When did you last update the printer driver software?

On February 2017 I replace my old computer at this time I start having problems with the printer, then a window show up telling me about some problems whit my printer and they can fix the problems for around $ 450.00 since then I can not use my printer and never dfownload the software since

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Well my HP printer is an excellent printer I never have problems since I got and I dont want to trow away

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/26/2018
Technician: ITCris, Technician replied 3 months ago
ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 6,978
Experience: Experience of Installation & Repairs on Printers 6 years.
Verified

Hi, thanks for using JustAnswer.com I am Cris and will be glad to assist you.

Are you aware that your printer is not supported by Mac's latest OS software?

Ask Your Own Printers Question
Customer reply replied 3 months ago
not, maybe I need to get a new one?
Technician: ITCris, Technician replied 3 months ago

Yes, unfortunately you will need a new printer. Your printer is a great printer as I have come across that printer in the past. However, if the latest operating system Mac provides. It does not support some older model printers as hardware has a expiration date. When new software comes up and not supported any longer.

I wish I had better news for you but do to circumstances the correct answer I can provide you. Let me know if you would like any recommendations on a new printer I can provide you. Please take a moment to rate my service and the top left and submit. Thanks, Cris.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask ITCris Your Own Question
ITCris
ITCris
ITCris, Technician
Category: Printers
Satisfied Customers: 6,978
6,978 Satisfied Customers
Experience: Experience of Installation & Repairs on Printers 6 years.

ITCris is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
We have a very old, but working, HP Laserjet 1200 printer.
We have a very old, but working, HP Laserjet 1200 printer. We have just purchased an iMac. The printer is installed, but it will not print. We have called Apple support, and they say that the problem … read more
JustinTimeTech
JustinTimeTech
Technology Support Specialist III
BS
2 satisfied customers
I have a Dell Laptop which was Windows 7 & I updated it to
I have a Dell Laptop which was Windows 7 & I updated it to Windows 10. When it was Windows 7 I was able to print remotely to my HP Laser Jet 4000 printer as long as my main computer was on. The printer is connected to my main computer & as long as they were on I could print remotely from my laptop. Now that I updated my laptop to Windows 10 I can no longer print. … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
New HP printer won't scan. Old printer = HP LaserJet MFP
Old printer = HP LaserJet MFP M227-M231, purchased 05 / 2017 … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
513 satisfied customers
I brought a HP Color LaserJet 3600DN at an estate sale but
I brought a HP Color LaserJet 3600DN at an estate sale but it does not seem like my computer is compatible with it bits, etc. What type of computer do I need to make this printer work. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
It won't print wirelessly, hp laser jet pro 200 mfp m276 nw,
works fine with a usb cable, printer connects to the web thru my FIOS router, it communicates with HP… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I am trying to register my HP Laser Jet Pro Printer that I
I am trying to register my HP Laser Jet Pro Printer that I purchased in Canada and when I get to the state it does not have Canada on it and wont let me register it. … read more
UranIT
UranIT
IT Consultant, Network and System Admin
Associate Degree
1,001 satisfied customers
When I print from my iPhone6 or ipadPro the printer won't
When I print from my iPhone6 or ipadPro the printer won't stop. I have to intervene. printer is HP M1217 now MFP … read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
I installed a Canon Pixma TS8060 in October last year
I installed a Canon Pixma TS8060 in October last year connected to my iMac running MacOS 10.13.2. Printer has always worked and still does. Scanning was good but last few weeks I get a message: "A req… read more
Kris R
Kris R
IT Manager
Computing
3,312 satisfied customers
My good old HP LaserJet 1320n will no longer print from my
My good old HP LaserJet 1320n will no longer print from my iMac with MacOs 10.11.6 (El Capitan). … read more
Harry
Harry
3 satisfied customers
I need to get the drivwer for hp laserjer 4000 pcl5. It is
I need to get the drivwer for hp laserjer 4000 pcl5 … read more
ChrisC
ChrisC
PC Technician
Associate Degree
661 satisfied customers
I have been using an Epson stylus pro 4000 and an Imac for
I have been using an Epson stylus pro 4000 and an Imac for several years with no problem, but after buying a new Imac 10.9.5 there is extra red in photo prints. When printing a black to white gray sca… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I just purchased an iMAC. I tried to use my hp Laserjet 1020
I just purchased an iMAC. I tried to use my hp Laserjet 1020 printer but that requires downloading software. I could not find it at HP Will printer work with iMAC?… read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
Dear Sir,I possess an old HP Lazer Jet 4000 printer which
Dear Sir, I possess an old HP Lazer Jet 4000 printer which I purchased in 1999. which is still in excellent working order. I now wish to renew my desktop computer tower and I am proposing to purchase … read more
Rod
Rod
Graduate Certificate
15 satisfied customers
My HP Laserjet 1320 and 4050 printers drop letters on the
My HP Laserjet 1320 and 4050 printers drop letters on the right side of the printed page. Can the printers be adjusted to stop this?… read more
thetrick327
thetrick327
4 satisfied customers
I have an HP Laserjet 1022 connected to my iMac (OS X 6).
I have an HP Laserjet 1022 connected to my iMac (OS X 6). Tonight when I tried to print, I got "printer is offline." I unplugged and replugged both ends of the USB printer cable, and turned the printe… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
527 satisfied customers
How can I get two different HP laser printers to respond the
How can I get two different HP laser printers to respond the same? I have been sending the command for 10 characters per inch to both printers. The HP 4000 responds with 10 cpi but the HP 9000 respond… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
I have a very old hp laserjet 4000. A couple of months ago
I have a very old hp laserjet 4000. A couple of months ago I took it in to be serviced and cleaned. It was printing but there were lines that were showing up. I have a couple of laptops which I connec… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
im trying to instal a HP Color laserjet CM1213nfi MFP to a
i'm trying to instal a HP Color laserjet CM1213nfi MFP to a iMac. all goes well with the installing until i get to the part after install sofeware. i install software ect, but after i install the soft… read more
Robert Preston
Robert Preston
Technician, Developer
Bachelor\u0027s Degree
5,943 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x