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It wont acknowledge that I have put in new toner, says toner…

Customer Question
It wont acknowledge that...

It wont acknowledge that I have put in new toner, says toner needs filled

Technician's Assistant: Are you getting any error messages? If so, what do they say?

Out of Toner, Add Toner. Follow instructions . . .

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

New one

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I have tried turning off and then on. Have had this same problem before.

Submitted: 5 months ago.Category: Printers
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Answered in 28 minutes by:
3/26/2018
Technician: Sheri, Expert replied 5 months ago
Sheri
Sheri, Expert
Category: Printers
Satisfied Customers: 936
Experience: Owner/Consultant at Computer Rescue, Inc.
Verified

Hi,

Thanks for using JustAnswer. I am happy to assist you with this issue. Please provide the brand and model of the printer.

Regards,

Sheri-Expert

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Customer reply replied 5 months ago
Richo. I am not at office now. I put whole description of make model on start the request. Can't u look at that? It is a mp machine. Something like a aging 190. My husband will be at the machine in 35 min. Pls call him at(###) ###-####then as he will have my phone. Thanks. His name is ***** *****
Customer reply replied 5 months ago
Sheri: Just arrived @ office. Ricoh Aficio MP161. Installed new cartridge. I Note there is a small black nipple on the one I installed but not on the one I removed.
Customer reply replied 5 months ago
I want a technician to call me at work,(###) ###-####and tell me the answer that I have apparently been charged for.
***** *****
Technician: jeffreybongers, Engineer replied 5 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,143
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

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Customer reply replied 5 months ago
No, I will not recommend your services to anyone, it was a complete waste of time and money.
Technician: jeffreybongers, Engineer replied 5 months ago

Understood. I am sorry to read this.

If you are willing, I can remotely connect, free of charge.

Kind regards,

Jeffrey

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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