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I bring up a document I want to print, but when I click on…

Customer Question
I bring up a...

I bring up a document I want to print, but when I click on share, then print, it doesn't happen. My printer is hooked up and fine. What can I do?

Technician's Assistant: What's the brand and model of your printer?

HP Envy 5660

Technician's Assistant: How long has this been going on with your printer?

Just the past 2-3 days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Don't think I have

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No, that is all

Submitted: 5 months ago.Category: Printers
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Answered in 4 minutes by:
3/26/2018
Technician: UranIT, Network Administrator replied 5 months ago
UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 1,589
Experience: Network and System Administrator, IT Consultant
Verified

Hello and thanks for using JustAnswer.com, my name is ***** ***** I will try my best to assist you.
Please allow me a minute to review your question and prepare an answer, or I may ask more questions for clarification

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Technician: UranIT, Network Administrator replied 5 months ago

Do you use PC? If so, which version of Windows do you use, 7, 8, 10?

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Technician: UranIT, Network Administrator replied 5 months ago

Hello again, didn't hear back from you...
Do you still require assistance on the issue?
Waiting for your reply.

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Technician: UranIT, Network Administrator replied 5 months ago

Is the issue resolved or do you still require assistance on it?

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Printer and Office Equip. Specialist

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11+ yrs experience, inkjets & lasers, from huge to portable

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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