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My son gave me a HP laser jet CP1025nw color printer and I…

Customer Question
My son gave me...

My son gave me a HP laser jet CP1025nw color printer and I do not know how to get it to work on my computer, I have no instruction or other information

Technician's Assistant: How are you connecting to your LaserJet: wirelessly or by USB?

Right now USB

Technician's Assistant: When did you last update the printer driver software?

I never have just trying to figure out how to do it

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Maybe only that I have no other information on it

Submitted: 3 months ago.Category: Printers
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Answered in 5 minutes by:
3/26/2018
Technician: Cody, Senior Systems Administrator replied 3 months ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,889
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 3 months ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 3 months ago
I have decided not to use the service or free trial,
Customer reply replied 3 months ago
is that for a one time only and i want have to pay a monthly fee?
Technician: Cody, Senior Systems Administrator replied 3 months ago

do you want to proceed or no?

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Customer reply replied 3 months ago
No
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,626
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
No Thank you
Technician: Harry, Engineer replied 3 months ago

OK thank you

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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