Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My HP computer doesn't recognize the Canon printer. HP Envy…

Customer Question
My HP computer doesn't...

My HP computer doesn't recognize the Canon printer.

Technician's Assistant: What HP model do you have?

HP Envy Notebook

Technician's Assistant: How long has this been going on with your HP printer?

I just learned of it today. I usually link up this computer with an HP printer. It did work a few months ago, but I haven't tried it again for a while.

Technician's Assistant: When did you last update the Operating System (OS) on your jo-1017

What's a jo-1017?

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 hour by:
3/26/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,621
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Canon E400. I have taken out the ink absorber pads. But I
Canon E400. I have taken out the ink absorber pads. But I don't know how to progress from here. The operation light still keeps flashing. … read more
Harry
Harry
Engineer
2,621 satisfied customers
Can not type from HP computer to HP printer. Prints test OK,
Can not type from HP computer to HP printer. Prints test OK, but nothing else. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have a MFC-L9550 CDW printer and paper has been jamming in
i have a MFC-L9550 CDW printer and paper has been jamming in the drum unit. please help … read more
Harry
Harry
Engineer
2,621 satisfied customers
My Canon Mp270 is not printing. Paper goes through and it
My Canon Mp270 is not printing. Paper goes through and it acts like it is printing but comes out blank. I changed cartridges and get the same result. … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
93 satisfied customers
My Office Jet 6700 Series is not talking with my HP ENVY
My Office Jet 6700 Series is not talking with my HP ENVY Laptop Windows 10 PC … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
Canon mp980 6c10 error. I've tried resetting and cleaning
Canon mp980 6c10 error. I've tried resetting and cleaning the ink sponge. … read more
Harry
Harry
Engineer
2,621 satisfied customers
I have an HP photosmart C7280 all in one printer. Have had
I have an HP photosmart C7280 all in one printer. Have had it for quite a while. It has started to squeal when it prints as if it needs oil. What should I do? … read more
Bhavik Joshi
Bhavik Joshi
Computer Science and Engineering
919 satisfied customers
Can't install epson WF3620 drivers in Windows 10. Works with
can't install epson WF3620 drivers in Windows 10. Works with Windows 8, but on ten fails to convfirm printer. … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have an HP envy x360 laptop and I forgot the PIN to log
I have an HP envy x360 laptop and I forgot the PIN to log into it. I have been in and out of the hospital for the last 6 months and I have not use it. … read more
Samuel NetEngineer
Samuel NetEngineer
Associate\u0027s Degree
705 satisfied customers
I bought an Epson workforce, WF-3640 and want to install it
hello, I bought an Epson workforce, WF-3640 and want to install it on my laptop. It's requesting a password, I don't recall having a password ***** the printer. … read more
Ashik
Ashik
Master\u0027s Degree
5,101 satisfied customers
I have an HP Envy 15 Notebook model 15t-j100. I can barely
I have an HP Envy 15 Notebook model 15t-j100. I can barely see the HP logo when I turn on the unit. I did get it wet, but I tried to make sure it was completely dry before I turned in back on. Used ri… read more
Dan
Dan
IT/Broadcast Engineer
Bachelor\u0027s Degree
508 satisfied customers
It is a Canon PIXMA 5500 and it is continuing to print the
It is a Canon PIXMA 5500 and it is continuing to print the same thing over and over again until it runs out of paper. When I refill the paper try it will keep printing … read more
Justin Johnson
Justin Johnson
Founder
2,254 satisfied customers
My WorkCentre 6505 will not print. I have tried a different
My WorkCentre 6505 will not print. I have tried a different computer and different cables. I can scan with it but when I send a print job to it, it just hangs up in the printer queue or I get a messag… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Ihave a MCBOOK AIR. but only to printers. A Canon Pixma MP
Ihave a MCBOOK AIR. but only to printers. A Canon Pixma MP 270 and … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
My Canon MX870 prints images good but text skips. Tried deep
Hi, My Canon MX870 prints images good but text skips. Tried deep cleaning, cleaning the nozzle etc., … read more
Harry
Harry
Engineer
2,621 satisfied customers
Have paper jam with HP 5740 printer and can't get back door
Have paper jam with HP 5740 printer and can't get back door open. … read more
Sheri
Sheri
Bachelor\u0027s Degree
588 satisfied customers
Pixma mp470; will not print from laptop, will make
pixma mp470; will not print from laptop, will make copies.was working fine a week ago … read more
Kamil Anwar
Kamil Anwar
IT Consultant / Systems Engineer
Bachelor\u0027s Degree
460 satisfied customers
My new HP Pavilion with Microsoft 10 recognizes fax
My new HP Pavilion with Microsoft 10 recognizes fax capabilities but I cannot locate the Canonfaxphone L75 printer … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x