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When i try to do a copy through the top copy part i get a…

Customer Question
When i try to...

When i try to do a copy through the top copy part i get a communication error

Technician's Assistant: What's the brand and model of your printer?

Workforce 545

Technician's Assistant: How long has this been going on with your WorkForce?

About a year

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

About a month ago it auto updated

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Thats the only problem im having

Submitted: 3 months ago.Category: Printers
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Answered in 32 minutes by:
3/25/2018
Technician: jeffreybongers, Engineer replied 3 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 942
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

Ask Your Own Printers Question
Customer reply replied 3 months ago
No don't would like to get a refund
Technician: jeffreybongers, Engineer replied 3 months ago

Understood.

A refund cane be done here:http://ww2.justanswer.com/help/how-can-i-request-refund-0

Is there anything else I can assist you with?

Kind regards,

Jeff

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jeffreybongers
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 942
942 Satisfied Customers
Experience: Many years repairing and troubleshooting printers and photocopiers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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