Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have unplugged it for a week and now cant get it to

Customer Question
I have unplugged it...

I have unplugged it for a week and now cant get it to connect to the printer.

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Never

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No maam

Submitted: 5 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Customer reply replied 5 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 1 hour by:
3/26/2018
Technician: Harry, Engineer replied 5 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,907
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 5 months ago
I don’t have time right now to work on this.
Technician: Harry, Engineer replied 5 months ago

OK

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a kodak verite wireless printer with a dell inspiron
i have a kodak verite wireless printer with a dell inspiron laptop. i cant get it to work. it worked once before but now i get an error msg saying communication failure … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
129 satisfied customers
My printer is fine. I paid for a program for support but it
My printer is fine. I paid for a program for support but it expired 5/2018. I cannot keep my printer from over riding my Mac lap top inter net connection. I got a hard wire to stop that but have not t… read more
R Hefner
R Hefner
Solution Engineer
Masters of Science
92 satisfied customers
It will not print out the four colors, especially magenta. I
It will not print out the four colors, especially magenta. I just added fresh cartridges … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
Can't get to print says paper jam but no paper jam problem
can't get to print says paper jam but no paper jam problem 32 … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
619 satisfied customers
I cant get my canon pixma mp560 to connect wirelesslyt to my
i cant get my canon pixma mp560 to connect wirelesslyt to my Lenovo Ideapad 330 running windows 10 … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
129 satisfied customers
I need assistance in adding a printer. Wirelessly. Never. I
I have a mac lap top trying to add HP Photosmart 5520 printer… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Epson workforce suddenly won't print, and I noticed that for
Epson workforce suddenly won't print, and I noticed that for some reason the ink carriage does not clear the side in order to open the ink well. Also there is no indication that the printer is out of … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
129 satisfied customers
I get the error code 1259 output tray is retracted. Have not
I get the error code 1259 output tray is retracted … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,554 satisfied customers
Brother L2305W,stopped printing said to replace toner,
Brother L2305W,stopped printing said to replace toner, Replaced with new TN660, did not Print and printer gives same message to replace toner, tried old one and then the new one again. Unpluged printe… read more
John Castle
John Castle
BSC in Computing Network Management and Design
262 satisfied customers
Done self test report - sometime it prints OK ( with little
Done self test report - sometime it prints OK ( with little gaps on the Black Cartridge Test Patterns) - 2nd time printing masses of gaps on the Black Cartridge - when you come to print a document - t… read more
Harry
Harry
Engineer
2,907 satisfied customers
My printer does not start. I have the light dot working and
My printer does not start. I have the light dot working and the blue sybol … read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I have a HP Office Jet 3830. I turned it on to print and got
I have a HP Office Jet 3830. I turned it on to print and got the following message Error Code OXOOF81D42 TR KERNEL C. What do I do now? … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
619 satisfied customers
My printer keeps saying support code #1259 or paper tray is
My printer keeps saying support code #1259 or paper tray is retracted. I can't seem to fix it. … read more
David L.
David L.
Bachelor's Degree
6 satisfied customers
Mr, Epson XP-440 Model. One week-new. It's updated weekly.
It was a wireless printer, Then Geek Squad a=suggested i wire it with a Cable… read more
Cody
Cody
Computer Science
2,525 satisfied customers
My printer is canon MX472, i can't print from chromebook os.
my printer is canon MX472 , i can't print from chromebook os … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
My HP 5610 all in one office jet is connected to my new lap
My HP 5610 all in one office jet is connected to my new lap top with windows 10. It worked fine for two weeks and now the computer says it is not connected. However the printer copies and works okay. … read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
I am unable to get it to connect wirelessly with my
I am unable to get it to connect wirelessly with my computer. … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My HP PhotoSmart printer is not printing. It did print the
My HP PhotoSmart printer is not printing. It did print the Configuration. Under Settings, it says Auto-Off. Is that the problem?… read more
VanMagnus Systems
VanMagnus Systems
Professor
Vocational, Technical or Trade Scho
70 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x