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I have a really bad paper jam clear in the back of the

Customer Question
I have a really...

I have a really bad paper jam clear in the back of the printer. Is there a way to open the back to retrieve it? It is not a full sheet; somehow there is a torn piece stuck.

Technician's Assistant: What's the brand and model of your printer?

MX492

Technician's Assistant: How long has this been going on with your printer?

Just a few days. It stopped printing.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I am not sure. Probably never.

Submitted: 3 months ago.Category: Printers
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Answered in 36 minutes by:
3/25/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,587
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
I do
Technician: Harry, Engineer replied 3 months ago
Ask Your Own Printers Question
Customer reply replied 3 months ago
The jam is completely to the back and it is a torn sheet so can't grab it. I removed back cover and cannot view it.
Technician: Harry, Engineer replied 3 months ago

Did you look at the link?

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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