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Error code 2500. Failed to auto head alignment. Have tried 6…

Customer Question
Error code 2500....

Error code 2500. Failed to auto head alignment. Have tried 6 times. Powered down, restarted etc.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Sorry, i did not explain. Brand new printer, MX922 trying to initial setup

Technician's Assistant: When did you last update the printer driver software?

Never. Brand new printer purchased 1.5 hrs ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

That's all I know

Submitted: 4 months ago.Category: Printers
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Customer reply replied 4 months ago
Problem resolved while waiting. Please cancel this transaction.
Answered in 19 minutes by:
3/25/2018
Technician: jeffreybongers, Engineer replied 4 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 1,022
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the MX922 printer?

Kind regards,

Jeffrey

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Customer reply replied 4 months ago
No. It is brand new printer and initial setup is what WAS failing. While waiting I was able to resolve the issue. Please cancel this transaction.
Technician: jeffreybongers, Engineer replied 4 months ago

Understood.

Great to read this got solved.

Is there anything else I can assist you with?

Kind regards,

Jeff

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Customer reply replied 4 months ago
Please verify charges against card are voided.
Technician: jeffreybongers, Engineer replied 4 months ago

Understood.

A refund can be done here:http://ww2.justanswer.com/help/how-can-i-request-refund-0

It would be greatly appreciated to rate me 5 stars after this conversation. The rating can be done in the top of this screen.

Kind regards,

Jeffrey

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Category: Printers
Satisfied Customers: 1,022
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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