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I have a new HP all-in-one computer (wireless) and a

Customer Question
I have a new...

I have a new HP all-in-one computer (wireless) and a wireless HP Envy 7640 printer (wireless) that I already had before I got the new computer. I cannot add the printer to the computer. It wants a WPS number and I can't find it. When I try to connect throught my internet connections, my printer comes up on my list of devices but when I try to connect, every pin or password ***** have tried comes up as incorrect.

Technician's Assistant: How are you connecting to your HP printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

I haven't. I've only had the computer about a month or so.

Submitted: 3 months ago.Category: Printers
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Answered in 9 minutes by:
3/25/2018
Technician: jeffreybongers, Engineer replied 3 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 942
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

So to clarify have you tried updating the drivers and firmware of the printer?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 3 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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Category: Printers
Satisfied Customers: 942
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