Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

This answer was rated:

Powers up but only gets to screen that says "Epson" WF 4740.

Powers up but only...

Powers up but only gets to screen that says "Epson"

Technician's Assistant: What Epson model do you have?

WF 4740

Technician's Assistant: How long has this been going on with your Epson printer?

Started last night. We were scanning some doc's and they came out blank. Then it would not do anything. Turned power off, then on. Message came up to turn off and on one more time. It now only goes to Epson screen

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

This unit was purchased new 11/29/2017 from Staples.

Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
3/25/2018
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,226
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

1. Unplug all cables (including printer USB cable) and memory cards from the printer. Unplug the power cord, directly from the back of the printer while the printer is still turned on.

2. Unplug the other end of the cord from the power source. If there is a power module on the power cord, disconnect one end and reconnect it.

3. Press and hold the power button for 30 seconds. Then, wait for two minutes.

4. After two minutes, plug the cord directly into a wall outlet (not a surge protector or battery backup as they can cause the printer to lose basic functionality over time).

5. Plug the power cord into the back of the printer.

6. The printer should automatically power back up. If it doesn't, turn it on with the power button.

7. Try making a photocopy (if your printer is an all-in-on printer) before connecting any other cables to the printer.

8. Connect any other needed cables to the printer.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

Ask Your Own Printers Question
Customer reply replied 30 days ago
Did not fix. Still getting just the Epson screen.

Hi,

Have you tried changing the wall sockets?

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 30 days ago
I have a protection policy through Staples so I will contact them. I just thought if there was something easy to try first I would do that.

Hi,

The printer is in warranty. You can either go to Staples or Epson to get it replaced if needed.

Thank you.

Shefin

Ask Your Own Printers Question
Customer reply replied 30 days ago
will take back to Staples. Thank you.

Hi,

It seems a hardware issue. I apologize for the inconvenience. be back if you have any other issues.

Thank you.

Shefin

Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,226
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
Shefin and 87 other Printers Specialists are ready to help you
Ask your own question now
Was this answer helpful?
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,226
6,226 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,094 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,279 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

6,226 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,122 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,014 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
We were using the HP ink replacement on our HP Officejet Pro
We were using the HP ink replacement on our HP Officejet Pro 6830 model and cancelled it do to bad cartridges being delivered to us. Now that we are back buying them, the printer suddenly had the blue ink cartridge not work anymore. The cartridge is full and aligned. Why does it not get recognized and work? … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
57 satisfied customers
I have an HP laser CP1215 and the computer connection does
I have an HP laser CP1215 and the computer connection does not work with my new laptop pavilion. Is there an adapter available? … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I recently bought a new HP Office jet pro 6968. The previous
I recently bought a new HP Office jet pro 6968. The previous Hp printer had a black stripe running down the middle of the page. So it was recomended that I toss the old one and buy a new one. I have a… read more
John
John
Computer Science Engineer
Bachelor's Degree
5,094 satisfied customers
I cannot find any info for changing ink in the epson
I cannot find any info for changing ink in the epson workforce WF-3640 … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
57 satisfied customers
My MFC-J475DW printer is not printing very well. USB. Don't
My MFC-J475DW printer is not printing very well. JA: How are you connecting to your MFC-J475DW: wirelessly or by USB? Customer: USB JA: When did you last update the printer driver software? Customer: … read more
Jason Jones
Jason Jones
AAS Information Technology
6,322 satisfied customers
My PIXMA MG5320 printer doesn't seem to be working tonight.
My PIXMA MG5320 printer doesn't seem to be working tonight. I have just written a letter on my Mac, sitting immediately next to the printer, and the printer won't do the job. … read more
Fran
Fran
IT Consultant
Associate Degree
170 satisfied customers
How do replace the ink cartriges in an hp offfice jet pro
how do replace the ink cartriges in an hp offfice jet pro 5720 … read more
Harry
Harry
1,418 satisfied customers
My printer .I changed the ink and it stopped working.The
my printer .I changed the ink and it stopped working.The green light and the resume light are flashing … read more
Donna French
Donna French
Bachelor of Science
49 satisfied customers
I am having problems with the touch screen not responding.
I am having problems with the touch screen not responding. this just happend an hour ago. I tried turning the printer on and off. No change. I just did a firmware update off of Epson's website. No cha… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,398 satisfied customers
It does not print out the documents I send from my Computer.
It does not print out the documents I send from my Computer. … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
57 satisfied customers
A few days ago I was propted that my printer software was
A few days ago I was propted that my printer software was not current so I downloaded the latest software for my printer (HP Officejet Pro 8600) from the HP web site. But during the installation it sa… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
An error has appeared saying turn off & unplug, contact
Hi an error has appeared saying turn off & unplug, contact service centre … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
57 satisfied customers
I have spent the past two hours trying to connect to my new
I have spent the past two hours trying to connect to my new HP ENVY 5030 via our new TPG WIFI without any success Set Up is not Easy at 123.hp.com! … read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
After 2 months my new Office\Jet Pro 6720 does not print
after 2 months my new Office\Jet Pro 6720 does not print from the desktop, says it is out of paper, but does print from my cell or another home network laptop. … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
956 satisfied customers
I think my printer nozzles are clogged. I know there is a
Hi John. I think my printer nozzles are clogged. I know there is a menu item I can select to unclog them, but I cannot find a printer icon or any information about my printer on my computer. It is a d… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,276 satisfied customers
I'm getting horizontal lines when printing color photos on
I'm getting horizontal lines when printing color photos on Artisan 725. otherwise print quality is good … read more
Steve Asher
Steve Asher
AAS Network Infrastructure
57 satisfied customers
Everything bad. 2nd day owning. the settings are gone. it
everything bad. 2nd day owning. the settings are gone. it wants borders- I change - it goes back I can't get it to copy. how can I delete all your superstuff and get a xerox printer. also it says clea… read more
Harry
Harry
1,418 satisfied customers
I have a 3600 cannon printer, it will not print regular
I have a 3600 cannon printer, it will not print regular paper only photo paper. … read more
Harry
Harry
1,418 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x