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I have a new mfc j6835dw color printer that I am having

Customer Question
I have a new...

I have a new mfc j6835dw color printer that I am having problems getting the color to match "reality" or the actual color of the digital negative. My old canon printer never had this problem. I have tried using the

Technician's Assistant: How are you connecting to your J6835DW: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Two weeks ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I tried using the color property slides to simulate the color and still couldn't get it to get close to the actual match. I can send examples

Submitted: 3 months ago.Category: Printers
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Answered in 2 hours by:
3/25/2018
Technician: jeffreybongers, Engineer replied 3 months ago
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 951
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified

Hello, my name is***** will be assisting you today. Lets get started!

I'm so sorry for the extended wait time. Do you still need assistance with your issue?

Kind regards,

Jeffrey

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Technician: jeffreybongers, Engineer replied 3 months ago

Do you still need assistance regarding this problem?

Waiting for your reply,

Kind regards,
Jeff

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jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 951
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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