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I keep getting paper jam message. Paper is cleared and all…

Customer Question
I keep getting paper...

I keep getting paper jam message. Paper is cleared and all doors closed.

Technician's Assistant: What's the brand and model of your printer?

Brother PC Fax version 2.2

Technician's Assistant: How long has this been going on with your Brother printer?

First time. it has worked with no issues for 7 or 8 years

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Within 2 years

Submitted: 5 months ago.Category: Printers
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Answered in 2 hours by:
3/25/2018
Technician: Harry, Engineer replied 5 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,907
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Technician: Harry, Engineer replied 5 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 5 months ago
You have not done anything
Technician: Harry, Engineer replied 5 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 5 months ago
still says remove paper jam
Technician: Harry, Engineer replied 5 months ago

How old is the printer?

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Customer reply replied 5 months ago
I am not satisfied. you just want more money
Technician: Harry, Engineer replied 5 months ago

OK

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Customer reply replied 5 months ago
I want refund
Technician: Harry, Engineer replied 5 months ago

Call customer service at 1-***-***-****

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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