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Unable to print. Receiver message: Turn enable -direction…

Customer Question
Unable to print. Receiver...

Unable to print. Receiver message: Turn enable bi-direction support on printer properties. can not communacate with computer.

Technician's Assistant: What's the brand and model of your printer?

Cannon k10372

Technician's Assistant: How long has this been going on with your K10372?

Sunddenly in past 2 days. no problem before

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Not sure I know when or how

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

No, that would be nice.

Submitted: 4 months ago.Category: Printers
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Answered in 2 minutes by:
3/25/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,796
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please follow the instructions in the link below.

https://support.usa.canon.com/kb/index?page=content&id=ART161307

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Shefin

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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,796
6,796 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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