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My computer and printer print but I cannot scan. It saids it…

Customer Question
My computer and printer...

My computer and printer print but I cannot scan

Technician's Assistant: Is there an error code on your printer when you try to scan?

It saids it is busy

Technician's Assistant: When did you last update the printer driver software?

I just purchased a new HP Envy Photo 7155 printer and installed software - it prints fine no scan

Submitted: 3 months ago.Category: Printers
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Answered in 1 minute by:
3/25/2018
Technician: Michelle, Printer Expert replied 3 months ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,028
Experience: B.Sc. Computer Science with Honors
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Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
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