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I can't find my Canon Pixma 3500 printer with my SurfacePro…

Customer Question
I can't find my...

I can't find my Canon Pixma 3500 printer with my SurfacePro 4

Technician's Assistant: What kind of computer or device are you printing from?

A Surfacepro 4

Technician's Assistant: How long has this been going on with your Pixma?

Several days

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

Today

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

The printer isn't listed under printers and devices

Submitted: 3 months ago.Category: Printers
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Answered in 1 minute by:
3/25/2018
Technician: Mike Taylor, Technician replied 3 months ago
Mike Taylor
Mike Taylor, Technician
Category: Printers
Satisfied Customers: 2,628
Experience: 10 yrs experience owning a computer business.
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question regarding your issue. Please ignore the computer generated Premium services offers, they are not from me!

Have you tried to add your printer to your computer again?

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Customer reply replied 3 months ago
the computer doesn't find it.
Technician: Mike Taylor, Technician replied 3 months ago

OK If the computer cannot find it, it isnt connected to your home network.

You will need to focus your attention to the printer itself and connect it back to your home wifi

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Customer reply replied 3 months ago
I don't want to securely connect
Technician: Mike Taylor, Technician replied 3 months ago

Please read opening statement

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Customer reply replied 3 months ago
how do i reconnect it to the wifi?
Customer reply replied 3 months ago
will i not get an answer without paying $39?
Technician: Mike Taylor, Technician replied 3 months ago

Yes please be patient..... You DO NOT need to take the premium services

You will only pay for this question that i am trying to help you with

I am getting instructions together for you now

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Technician: Mike Taylor, Technician replied 3 months ago
  1. Locate Menu and click Settings, then click OK
  2. Locate the Device Settings and click OK.
  3. Locate the LAN settings and click OK.
  4. Find Replace wireless or wired and click OK.
  5. Locate the active Wireless LAN and click OK.
  6. Locate Wireless LAN Settings then click OK.
Ask Your Own Printers Question
Customer reply replied 3 months ago
Thanks I will try it.
Technician: Mike Taylor, Technician replied 3 months ago

After you have hooked it up to wifi, go back to your computer and ADD the printer and you should be good to go

Please let me know

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Technician: Mike Taylor, Technician replied 3 months ago

Hiya, I noticed you have not rated my answer yet to enable my payment, did this work for you?

Thanks Mike

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Mike Taylor
Mike Taylor
Mike Taylor, Technician
Category: Printers
Satisfied Customers: 2,628
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Experience: 10 yrs experience owning a computer business.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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