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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3781
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I just moved to another residence, and my HP Printer went

Customer Question

I just moved to another residence, and my HP Printer went offline. There seems to be no way to get it back online. Can you help me?
JA: How are you connecting to your HP printer: wirelessly or by USB?
Customer: Wirelessly
JA: When did you last update the printer driver software?
Customer: I have no idea. Honestly. Whenever the computer tells me I need to update something, I just let the computer do it.
JA: Anything else you want the Printer Expert to know before I connect you?
Customer: No, I just want to use my printer
Submitted: 8 months ago.
Category: Printers
Expert:  Cody replied 8 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 8 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?