Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

My new HP OfficeJet 4655 printer has been working well until…

Customer Question
My new HP OfficeJet...

My new HP OfficeJet 4655 printer has been working well until now. All of a sudden when I have tried to print through my wireless modem the printer screen keeps telling me that the printer is off line. I have not changed anything, but I can not seem to get it to print. What have I done to make this happen?

Technician's Assistant: How are you connecting to your OfficeJet: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

The printer is new. I have only used it for a couple of weeks.

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nothing I can think of

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/25/2018
Technician: technicalcat, Consultant replied 4 months ago
technicalcat
technicalcat, Consultant
Category: Printers
Satisfied Customers: 2,612
Experience: 20 years experience. B.S. Computer Science
Verified

Hello and thank you for using JustAnswer. This is an independent, fee-based technical support site.

My name is ***** ***** I look forward to helping you now.

Have you already REconnected the printer to your wireless network? This is usually accomplished by using the buttons and small screen on the printer itself (not your computer)

NOTE: To reply to me, please type your message in the box below and click the button to send.

Ask Your Own Printers Question
Customer reply replied 4 months ago
It seems to be working okay now. What causes the wireless network to stop communicating with the printer and how can I avoid this from happening again?
Customer reply replied 4 months ago
I have not received a response as yet. Thank you!
Technician: technicalcat, Consultant replied 4 months ago

Did the printer work after you reconnected it?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My Officejet 4650 is not printing. Started skipping lines of
My Officejet 4650 is not printing. Started skipping lines of print now nothing. … read more
Neil
Neil
Associate Degree
2,630 satisfied customers
I,m getting a message that it's off line that I can't figure
I,m getting a message that it's off line that I can't figure out how to get it bak on line … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
My new HP OfficeJet Pro 6970 has gone offline. I have done
My new HP OfficeJet Pro 6970 has gone offline. I have done all the connect and reconnect steps indicated on the website. I went through the wireless wizard setup multiple times and it says it is conne… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
I've apparently successfully connected my new HP OfficeJet
I've apparently successfully connected my new HP OfficeJet 4655 4 times and still cannot get it to print. It appears not to recognize the printer. I got this as a replacement for a 4650 model and I ca… read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have brought a HP Printer Office Jet Pro 6968, it has been
I have brought a HP Printer Office Jet Pro 6968, it has been printing until one night week, now it is telling me it is offline and will not print. Can youhelp me? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
I have an HP Officejet 4655 wireless that shows it's "on"
I have an HP Officejet 4655 wireless that shows it's "on" and connected to the wireless connection I have, but it :will not" PRINT??? … read more
Cody
Cody
Computer Science
2,442 satisfied customers
I have a new HP computer and cannot connect wirelessly to my
I have a new HP computer and cannot connect wirelessly to my previous HP Officejet 4500 which is also wireless. This worked fine with my old Dell computer but now HP won't allow me to print. It keeps … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
One day my printer was working and the next day it was not.
Hi. One day my printer was working and the next day it was not. I have removed it and reinstalled it several times. … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Just bought my hp office jet 4655 removed all packaging
Just bought my hp office jet 4655 removed all packaging papers inside the printer but I'm getting "carriage jam" What do I do … read more
Mike Taylor
Mike Taylor
44 satisfied customers
MY printer stays on (hp officejet 4655) stays in the on
MY printer stays on (hp officejet 4655) stays in the on position after you press the start button to turn in off. why - we only bought it on thurs sept 21,2017 … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
For a reason that I cannot identify, my printer is not
For a reason that I cannot identify, my printer is not responding to the print command. … read more
John Lohr
John Lohr
Owner / Technology Specialist
Teaching Certification
784 satisfied customers
I have a Macbook air (early 2015) and a Brother HL1210W
I have a Macbook air (early 2015) and a Brother HL1210W printer - about 2 years old. I have had the combination working in the recent past but recently desk top computer went down (and out!) so I want… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
Have been printing wirelessly on Cannon MX439 from my
Have been printing wirelessly on Cannon MX439 from my laptop, until yesterday. Keeps telling me printer is off line. I didn't change anything. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
When I am trying to print it says printer is in an error
when I am trying to print it says printer is in an error state … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
992 satisfied customers
Jet 4655, I have an officejet computer 4655, office jet
I have a problem with this hp 4655,i am unable to match it with the computer. … read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
556 satisfied customers
Oh thank God some one is there....My printer is saying it is
Oh thank God some one is there....My printer is saying it is offline and there is no reason for it. I've done all the normal things I know to do and it's not worked. I'm talking wireless. I've got an … read more
Cris
Cris
62 satisfied customers
HP OfficeJet Pro 8710 seems to be setup and ready but won't
HP OfficeJet Pro 8710 seems to be setup and ready but won't print wirelessly from windows 10 laptop … read more
Elgin Vega
Elgin Vega
IT Consultant
Science Bachellor
133 satisfied customers
Comcast gave me a new modem and now I don't have any
Comcast gave me a new modem and now I don't have any connection (wireless) to my printer. he plugged the printer into the modem, no connection; I plugged it into the Netgear, no connection... … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x