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I need instructions on how to replace ink cartridge on a…

Customer Question
I need instructions on...

I need instructions on how to replace ink cartridge on a Canon P23-DH V Can you e-mail me the instructions with pictures to make sure I am putting it in right? I already broke oe of them

Technician's Assistant: Is this the first time you've had to change the ink for your P23-DH?

Yes

Technician's Assistant: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

No error messages I open the lid that covers the cartridges. When I tried to put in the cartridge I got ink all over my fingers. I tried so many times that the ink rollers fell of the plastic that hold the ink

Submitted: 3 months ago.Category: Printers
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Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 35 minutes by:
3/25/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
I also wanted to know if you could send me diagrams & pictures to my e-mail address. I tried to ask the gal this who first responded & I was cut off before I could ask her. I also wanted to know why the extra $23 charge. When you first log into your sight it says only $5 to ask a question. No where did it say I would be charged the extra $23 until I saw the total amount to be charged to my Visa Seems Like false advertising to me. BTW: I got knocked off my computer when I was in my e-mail & saw you were trying to respond to me.
Customer reply replied 3 months ago
Did you know I needed help with a Canon Calculator? There is no way you can access my calculator. I need diagrams & pictures on how to install a ink cartridge. I thought I made this very clear when I logged in.
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Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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