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I have an error message B200 on my MX922. I've unplugged it…

I have an error...

I have an error message B200 on my MX922. I've unplugged it but still get the same message.

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Probably never

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Answered in 26 minutes by:
3/24/2018
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,829
Experience: IT at Justanswer
Verified

Hello:

How old is the printer?

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Customer reply replied 4 months ago
probably two years

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.

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Customer reply replied 4 months ago
Thanks!

You're welcome -- I apologize that I had to deliver the bad news to you. Please understand that we do not like to deliver bad news because our rating on the site is based on the feedback of our customers so bad news situations are difficult to deal with. Thankfully, a large majority of our customers are understanding that we are just messengers in the situation and do not take it out on the rating system.

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,829
Experience: IT at Justanswer
Verified
Harry and 87 other Printers Specialists are ready to help you
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Customer reply replied 4 months ago
You did the best you could.
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