Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

It types great for the test page then it just sits here when…

Customer Question
It types great for...

It types great for the test page then it just sits here when i try printing photos or documents

Technician's Assistant: What's the brand and model of your printer?

Mfcj4620Dw

Technician's Assistant: How long has this been going on with your MFCJ4620DW?

It would not work at all for a month, them yesterday I deleted it from control panel re installed it and got a test page looks fine.

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

I have no idea what that is I would not know how to update it.

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

No thanks i appreciate your help

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 3 minutes by:
3/24/2018
Technician: Kamil Anwar, Technician replied 4 months ago
Kamil Anwar
Kamil Anwar, Technician
Category: Printers
Satisfied Customers: 7,072
Experience: 8+ Years of Experience. / CCNA (S), CCNA (W), CCNA (RS), MCTS, MBCs.
Verified

Hello and Welcome to JustAnswer.

My name is ***** ***** i will be the one to assist you. Sorry to hear that you are having this trouble.

Ask Your Own Printers Question
Technician: Kamil Anwar, Technician replied 4 months ago

Can we do a remote session so i can fix this for you?

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
It keeps trying to print a cd/dvd. I have never used this
It keeps trying to print a cd/dvd. I have never used this setting and I made sure all of the settings are set for letter, I have turned off and unplugged. I still can't print! … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Epson WF 2540 printing problem, EPSON6C8B7E (WF-2540 Series)
Epson WF 2540 printing problem JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model? Customer: EPSON6C8B7E (WF-2540 Series) about 4 years old JA: What troubleshoo… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
I have a HP Office Jet Pro 8720 and an HP Envy Computer.
I have a HP Office Jet Pro 8720 and an HP Envy Computer. Worked fine at home. Unplugged it, went to Cal State Channel Islands University and now the printer won't work. Says it offline, wont print E-M… read more
Yvette
Yvette
Bachelor of Science
26 satisfied customers
I bought a new printer yesterday. HP Officejet Pro 8630. I
I bought a new printer yesterday. HP Officejet Pro 8630. I can print from my phone, and test pages print from my PC. But I cannot print anything else. All my printer shortcuts have padlocks on them. I… read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
94 satisfied customers
I purchased a Pixma MX452 all in one printer. I am able to
I purchased a Pixma MX452 all in one printer. I am able to print documents just fine, but it won't print .jpg or other photo files. What can I do? I tried wirelessly, I tried with USB connection. The … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have a Lexmark Prevail Pro705 printer which works fine most
I have a Lexmark Prevail Pro705 printer which works fine most of the time (occasional buffer type problems requiring printer and laptop reboot). This week it has developed a fault - it will print the … read more
Richard Hill
Richard Hill
Director
Vocational, Technical or Trade Scho
62 satisfied customers
I have Kodak Easy Share C315 am having trouble with printer
I have Kodak Easy Share C315 am having trouble with printer cannot get it to go back to normal printing of documents after trying to print a 4x6 photo. I have tried reinstalling the CD which came with… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have installed Samsung SCX-3405W on my HP Envy 23 with Windows
I have installed Samsung SCX-3405W on my HP Envy 23 with Windows 8. Everything seems connected (wireless), and the printer is selected as default. But when I go to print a document, it wants to "Print… read more
computer_genius
computer_genius
System Manager
6 satisfied customers
I own a EPSON CX7400 for about 5 years. When I try to use the
I own a EPSON CX7400 for about 5 years. When I try to use the smart panel I get "Registry data read error" I will also get a error 404. After I get in I get "install the supported TWAIN driver" . I tr… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
HP v40 connected to windows 7, install goes -- no problem -
HP v40 connected to windows 7, install goes -- no problem - print test page prints first 2 lines only and quits. Devices and Printers, view printer, shows error printing.… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
My Designjet 110plus will not print. Its on and everything
My Designjet 110plus will not print. It's on and everything looks okay, but it does not print the document. It says "Delete - document sent to printer", but it doesn't print and I also cannot delete t… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
Dear doctor, When I try to scan documents Epson Stylus Photo
Dear doctor, When I try to scan documents Epson Stylus Photo RX595 I get an error message that says "Epson Scan Cannot Be Started Now" This problem started about a month ago but I ignored it because I… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have epson stylus photo R200. My pictures are all printing
I have epson stylus photo R200. My pictures are all printing with a powerful green tone to all the pictures and they look cloudy. any ideas ??… read more
Bernie
Bernie
Printer Technician
Bachelor's Degree
1,997 satisfied customers
HP Deskjt F-4180 My printer was working until yesterday,
HP Deskjt F-4180 My printer was working until yesterday, then stopped printing. In caling up on my Control Panel Printers & Faxes, what appears is HP Deskjet F-4100 series. That has been listed as my … read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
I can print photos but not on paper on my canon mp510
I can print photos but not from Word on regular paper for a school report on my canon mp510… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
we have a windows xp laptop and are trying to install a printer,
we have a windows xp laptop and are trying to install a printer, each time we try we get error-printing. we have tried 2 different printers, we have the disc with each, we are using the usb to connect… read more
Deependra
Deependra
Bachelor's Degree
86 satisfied customers
Resume light on my HP Deskjet 6940 keeps blinking and printer
"Resume" light on my HP Deskjet 6940 keeps blinking and printer will not print, though there is plenty of paper loaded and ink cartridges are fine. In fact, if I fiddle around, turning on and off, I c… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
Suddenly my printer wont print documents via my wireless c&#
Suddenly my printer wont print documents via my wireless connection. It prints out a test page manually. I re-installed my wireless driver and printer software and have turned my wireless router (Netg… read more
Brad
Brad
Vocational, Technical or Trade Scho
979 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x