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Just installed my HP7520e on a new Dell operating Win10.

Customer Question
Just installed my HP7520e...

Just installed my HP7520e on a new Dell operating Win10. Printer won't print black. Worked fine on old HP yesterday.

Technician's Assistant: How are you connecting to your Dell printer: wirelessly or by USB?

Wirelessly

Technician's Assistant: When did you last update the printer driver software?

Don't know/. not recent I guess.

Submitted: 4 months ago.Category: Printers
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Answered in 4 minutes by:
3/24/2018
Technician: Md. Sadique, Engineer replied 4 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 4 months ago

Did you try running the printhead cleaning cycles?

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Customer reply replied 4 months ago
several times
Technician: Md. Sadique, Engineer replied 4 months ago

In that case we will clean the printhead manually.

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Customer reply replied 4 months ago
No thanks. Got it.
Technician: Md. Sadique, Engineer replied 4 months ago

Do you have rubbing alcohol handy with you?

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Technician: Md. Sadique, Engineer replied 4 months ago

We have to remove the printhead from the printer. Then clean the electrical contacts on the printhead using cotton swabs dipped in rubbing alcohol.

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Technician: Md. Sadique, Engineer replied 4 months ago

I will give you a guide which will help you to remove the printhead from the printer.

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Customer reply replied 4 months ago
Ok
Technician: Md. Sadique, Engineer replied 4 months ago

Please >>>click here<<< to access the guide.

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Customer reply replied 4 months ago
I will clean per article later. Thanks
Technician: Md. Sadique, Engineer replied 4 months ago

Keep me posted!

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Category: Printers
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Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers

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