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My hp deskjet 2540 is not working all the lights are

Customer Question
Hi my hp deskjet...

Hi my hp deskjet 2540 is not working all the lights are blinking

Technician's Assistant: What kind of computer or device are you printing from?

Imac

Technician's Assistant: How long has this been going on with your DeskJet?

Since yesterday there was a power outage since then

Technician's Assistant: When did you last update the Operating System (OS) on your model

In the printer?

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nope thats it

Submitted: 6 months ago.Category: Printers
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Answered in 5 minutes by:
3/24/2018
Technician: Fran, Computer Support Specialist replied 6 months ago
Fran
Fran, Computer Support Specialist
Category: Printers
Satisfied Customers: 289
Experience: IT Consultant
Verified

Hi, my name is ***** ***** welcome to JustAnswer. I'll be the one to assist you with your question today. I apologize for the extended wait time you've experienced, I've just received your question. And would like to assist you with your question.

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Customer reply replied 6 months ago
pls
Technician: Fran, Computer Support Specialist replied 6 months ago

Ok

Remove the ink cartridges unplug the printer and try to move the print head to the left.

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Customer reply replied 6 months ago
done
Technician: Fran, Computer Support Specialist replied 6 months ago

ok. lets leave it there for about 1 minute. before you plug it back in

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Customer reply replied 6 months ago
done..waited for a minute and plugged it in
Technician: Fran, Computer Support Specialist replied 6 months ago

are the lights still flashing?

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Customer reply replied 6 months ago
they are flashing still
Technician: Fran, Computer Support Specialist replied 6 months ago

Ok- I will have to opt out of this question and another expert can better assist you. Have a great day.

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Customer reply replied 6 months ago
what???? you are kidding right...
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