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My xo-330 has stopped printing. all I get is blank pages.

Customer Question
My xo-330 has stopped...

My xo-330 has stopped printing. all I get is blank pages. the ink is all new from you. it printed great a few times but then stopped.

Technician's Assistant: Have you tried running your printer's self-cleaning cycle? (Sometimes you have to run this several times to see results.)

Walk me through it please

Technician's Assistant: Have you tried wiping down the metal contacts on your printer and cartridges?

How??????????

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

No thanks

Submitted: 4 months ago.Category: Printers
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Answered in 2 minutes by:
3/24/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 4 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,642
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Make sure that you are using exact model, and original cartridges. Then, try the following and let me know the response.

Remove all the ink cartridges from the machine.

Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.

Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.

If any of the cartridges are low, empty, leaking or bulging replace them.

Then turn off the machine and unplug it for 5 minutes.

Plug it back it and wait for the insert cartridges message. When inserting the cartridges back, make sure you insert the black cartridge first.

Insert the cartridges and check to see if the problem is still there.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit.

My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer/p>
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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,642
6,642 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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