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I can not send a fax. We try all the time but it doesn't…

I can not send...

I can not send a fax. We try all the time but it doesn't fax

Technician's Assistant: Are your device's other functions (printing, copying, scanning, etc.) working fine?

Yes

Technician's Assistant: When did this fax issue begin?

Right when I got it

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Answered in 1 hour by:
3/24/2018
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified
Hello, my name is***** will be assisting you today. Lets get started! I'm so sorry for the extended wait time. Do you still need assistance with your issue? Kind regards,Jeffrey
jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
Experience: Many years repairing and troubleshooting printers and photocopiers.
Verified
jeffreybongers and 87 other Printers Specialists are ready to help you
Ask your own question now
Customer reply replied 3 months ago
no

Great!

If you are on a windows computer, Click this link

http://download.teamviewer.com/download/TeamViewerQS.exe

A program called Teamviewer will start downloading to your computer (it does not open a webpage, a blank screen will show but the file is downloading to your computer).

Run the TeamviewerQS.exe download and it shows you an ID and Password.

Give me the ID and Password here please so I can connect

Do not close the program but leave it open else I will not be able to connect

Example:

ID###-##-####/p>

password: 1234

Please let me know how this goes.

Kind regards,

Jeffrey

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jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 955
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Experience: Many years repairing and troubleshooting printers and photocopiers.

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