Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Canon MG5300 series. I have never had a problem…

Customer Question
I have a Canon...

I have a Canon MG5300 series. I have never had a problem with it. When I was printing yesterday, it suddenly stopped working and displayed orange flashing lights. In red, the code B200 was present and read "Printer error occured. Unplug the power cord and contact the service center"

Technician's Assistant: Are you getting any error messages? If so, what do they say?

Have a Canon MG5300 series. I have never had a problem with it. When I was printing yesterday, it suddenly stopped working and displayed orange flashing lights. In red, the code B200 was present and read "Printer error occured. Unplug the power cord and contact the service center".

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

New ones

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

I cleaned the printer overhead.

Submitted: 3 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
3/24/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,630
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

Please be informed that, B200 error means "Printhead temperature exceeded". It means that the printhead ink wells ran out of ink and the printing continued. Printing without ink in the wells OVERHEATED THE PRINTHEAD NOZZLES and potentially burned them out.

This can happen when the ink has run out and printing is continued, causing permanent damage to the nozzles.

Or the printhead voltage is abnormal because there is something wrong with the logic board, either way the printhead and logic board may need to be replaced to make the error go away.

However. I would suggest you try the following before doing any repair. If the issue persists, or you cannot move the printhead, please take it for repair.

1. Remove all the ink cartridges from the machine. And remove the printhead too.

2. Turn off the printer and unplug all its cables.

3. Clean the printhead thoroughly with a small amount of warm water on a cotton swab until no ink comes off on the swab. No problem to wash the electronic board. Also shake it a little bit because there might be some ink inside the printhead. Dry it with a clean and soft paper.

4. Clean the printhead-to-printer connectors (anything metal-looking) with rubbing alcohol and q-tips.

5. Do let the printhead air-dry for about an hour.

6. Turn on the printer, put the printhead back in the printer and insert the cartridges.

Check if the issue persists.

If the issue persists, you cannot do any more troubleshooting yourself. The issue is either with the printhead, or the logic board, or both.

It is better to get a new printer instead of repairing it. Since these are major parts, unfortunately the cost of repairs may be more than a new printer itself, (if the printer is out of warranty).

I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don’t want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information.

Please know that not all issues can be fixed online; in those cases of a hardware failure, I’ll troubleshoot and diagnose the problem, and provide a practical recommendation for how to proceed.

I apologize for the bad news. However, this is the honest answer I can give.

Thank you.

Customer/p>
Ask Your Own Printers Question
Customer reply replied 3 months ago
Thank you. I did do all of the things listed above. I had just put in new ink cartridges and it was printing fine and then suddenly stopped.
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Hi,

I would suggest you try that once again.

If the issue persists, you cannot do any more troubleshooting yourself. The issue is either with the printhead, or the logic board, or both.

It is better to get a new printer instead of repairing it. Since these are major parts, unfortunately the cost of repairs may be more than a new printer itself, (if the printer is out of warranty).

I apologize for the bad news. However, this is the honest answer I can give.

Thank you.

Customer/p>
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,630
6,630 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,630 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Error message b200 for pixma. Printer will not engage. I
printer will not engage. I turn it on and receive the message to unplug it and contact service center. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,154 satisfied customers
It says Printer error has occurred, contact your service
It says Printer error has occurred, contact your service center … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
72 satisfied customers
Printer is a Canon Pixma ix6820. When I try to print it
Hi John, Printer is a Canon Pixma ix6820. When I try to print it gives me a "B200" error code. Somewhere I read that the number of times the orange light on the panel flashes is indicative. It flashes… read more
Suhasini Velu
Suhasini Velu
Bachelor of Engineering
319 satisfied customers
My printer Canon MG5350 is not working: when I turn on it is
My printer Canon MG5350 is not working: when I turn on it is a message: … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,464 satisfied customers
I have a canon MX892 printer that stopped working and the
I have a canon MX892 printer that stopped working and the red light flashing says "printer error occurred. unplug power cord and contact the service center"...help please!!!… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have a Canon MX892, serial # ACLU53221 Error Code B200
I have a Canon MX892, serial # ***** Error Code B200 appeared in the middle of a print job. Is there anything I can do short of taking it to a service technician?… read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
I was printing a document on our Canon MX892, partway
I was printing a document on our Canon MX892, partway through the printing the machine beeped and this message appeared on the screen, "Printer rror has occurred. Unplug the power cord and contact the… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
6,630 satisfied customers
I have a cannon pixma mg5300 series printer. I have had it a
I have a cannon pixma mg5300 series printer. I have had it a few years and I love it. it was doing great but suddenly it stopped working and this message came on the screen that there had been an erro… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
6,630 satisfied customers
I have a Cannon MX860 All in one printer. I am getting an
I have a Cannon MX860 All in one printer. I am getting an Alarm light and the copy button light is flashing. This will flash for a while and then turns the printer off. I had gotten a notice that my b… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have just connected a new canon MG6450 to the power
I have just connected a new canon MG6450 to the power supply. I see an orange triangle with a lightning bolt. There is nothing in the display panel.… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
A have a canon printer, MX870. When I print, the pages come
A have a canon printer, MX870. When I print, the pages come out, there is nothing printed on them. The alert light is on and the message says: "Printer error has occured. Unplug the power cord and con… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
B200 error has occurred. Instructed to call service center.
B200 error has occurred. Instructed to call service center. Canon PIXMA MG5300 series. Please email back with instructions***@******.***… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My printer (a Canon MX860) stopped working all of a sudden,
My printer (a Canon MX860) stopped working all of a sudden, when it had a print job to do. The warning light came on and said there was an error, and contact the Service Center. How do I do that?… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
Hi, my Canon Pixma Mp560 has a flashing orange light and message
Hi, my Canon Pixma Mp560 has a flashing orange light and message says "printer error, unplug power cord and contact service center" Any ideas?… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
My Canon Pixma MX860 printer says Error Code B200.
I have a canon pixma MX860 printer. The message on the screen reads: "Error Code B200. Printer error has occurred. Unplug the power cord and contact the service center." I contacted the service center… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have a canon pixma 560. It has been working just great recently.
I have a canon pixma 560. It has been working just great recently. Just now it won't print a job. The light instead of being solid green is now flashing with the light next to it, so they are flashing… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a canon printer. Model MX860 about a year and a half
I have a canon printer. Model MX860 about a year and a half old. I was printing a schedule off the internet. After I printed it an error message displayed on it. It reads: B200. "Printer error has occ… read more
sandy
sandy
Technical Specialist
B.Tech
2,670 satisfied customers
I HAVE A CANNON PRINTER MODEL ip4300 and It will not print
I HAVE A CANNON PRINTER MODEL ip4300 and It will not print anything the orange light is flashing. I get a service error B200… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x