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My Epson WF 3640 will not print and displays error Code

Customer Question
My Epson WF 3640...

My Epson WF 3640 will not print and displays error Code 0x97

Technician's Assistant: Is your Epson printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

It updated just a few days ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not really as it has just started this problem

Submitted: 6 months ago.Category: Printers
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Answered in 3 minutes by:
3/24/2018
Technician: Sudipto, Engineer replied 6 months ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,196
Experience: DIploma in Computer Hardware
Verified

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now and will post back with your reply ASAP

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Technician: Sudipto, Engineer replied 6 months ago

Let me know when you want to continue?

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Customer reply replied 6 months ago
What is the response
Technician: Sudipto, Engineer replied 6 months ago

Can you tell me, what you have tried so far so that I can skip those steps?

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Customer reply replied 6 months ago
No! I'm a pensioner and cannot keep paying out money. What was the $48 for ?????
Customer reply replied 6 months ago
I,ve tried switching it on and off several tomes and rescheduled the document for print but with same result
Technician: Harry, Engineer replied 6 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,909
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 6 months ago
The printer will still not function
Technician: Harry, Engineer replied 6 months ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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Customer reply replied 6 months ago
No. As I said before I am on an aged pension and havealready paid you $48 for absolutely NO information. Surely you know what an error code indicates.
Technician: Harry, Engineer replied 6 months ago

Yes, I do. You are responding to an AUTOMATED pop up -- Close it or decline it.

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Shefin
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Category: Printers
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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