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I hace a printer hp Envy 5660. HP envy 5660 I have ploblem…

Customer Question
I hace a printer...

I hace a printer hp Envy 5660

Technician's Assistant: What's the brand and model of your printer?

HP envy 5660 I have ploblem Is sed "jam paper ' Iook many times nothing inside

Technician's Assistant: How long has this been going on with your printer?

Like a week

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

No how I can do it?

Technician's Assistant: The Printer Technician will be able to walk you through that. Anything else you want the Printer Expert to know before I connect you?

Ok

Submitted: 3 months ago.Category: Printers
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Answered in 10 minutes by:
3/24/2018
Technician: Md. Sadique, Engineer replied 3 months ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified

Hello, and thank you for your question. I am reviewing it now and will reply again in a moment.

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Technician: Md. Sadique, Engineer replied 3 months ago

The most common and likely cause to this type of problem is either some foreign object/paper dust is stuck in the paper feed or printer, or the paper sensor in the feed tray has become dirty or defective.

Turn Off the printer, unplug it from the power as well as from computer completely.Then remove all paper from the paper feed unit and blow it out with compressed air a few times. With a flashlight look inside the paper feed to ensure there is nothing obstructing the paper feed mechanism down inside the printer where it is not easily seen.

Next, take moistened Q-tips and clean the rubber rollers in the automatic sheet feeder using it. Then blow some compressed air inside the printer as well to remove excess dust and to dry the rollers.

Holding the printer in both hands, turn it upside down and gently shake it for a few seconds to see if anything falls out of the paper feed area.

Then plug the printer back up and replace it with a fresh, small stack (about 5 pages) of paper.Then try to print again.

If still, it doesn't help then as a last resort you can try forcing a thick paper or fold an A4 piece of paper in half, and then by hand push it through the machine, hopefully, this may push any objects out.

After that turn the printer OFF, when it is on, by unplugging it from the power source.
Then unplug it from the computer and leave it that way for 10 minutes. Then replace everything back.

Tell me how it goes!

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Customer reply replied 3 months ago
Ok thank you
Technician: Md. Sadique, Engineer replied 3 months ago
Did it fix your problem?
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Technician: Md. Sadique, Engineer replied 3 months ago
If yes, then take some time to rate my service by clicking on one of the stars at the top > then click Submit.
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Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,660
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Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers

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