Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I'm using a cartridge that Costco refilled and the printer…

Customer Question
I'm using a cartridge...

I'm using a cartridge that Costco refilled and the printer doesn't seem to recognize it. The light in the triangle is flashing and so is the BK indicator.

Technician's Assistant: Are you getting any error messages? If so, what do they say?

No error messages, just the flashing lights

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

Refill

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Nope, just trying to make some copies and can't even though I just put a fresh cartridge in.

Submitted: 4 months ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
3/23/2018
Technician: Nathan, Engineer replied 4 months ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,848
Experience: Computer networking/repair. 12+ years experience.
Verified

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

What is the brand and model number of the printer?

Ask Your Own Printers Question
Customer reply replied 4 months ago
Canon mg 3620
Technician: Nathan, Engineer replied 4 months ago

Was it an original canon cartridge that was refilled, or one that was previously a generic/refilled cartridge?

Ask Your Own Printers Question
Customer reply replied 4 months ago
It had been previously refilled
Customer reply replied 4 months ago
Are you there?
Technician: Nathan, Engineer replied 4 months ago

That is the issue here,

these printers are specifically designed not to accept refilled cartridges in the first place, while you can sometimes get away with it if the refiller has a chip resetter and uses it properly, the cartridge does eventually fail or the chip will no longer register, leading to this error. Your only option at this point will be to replace it with a brand new canon cartridge.

I also would advise against using refills in the future. Though you may have had good luck with them so far, they damage the printer over time and greatly accelerate wear and tear on it. If using refilled cartridges, don't expect the printer to last longer than a year as a result of damage from those refill inks.

Ask Your Own Printers Question
Customer reply replied 4 months ago
ok
Technician: Nathan, Engineer replied 4 months ago

You may order the proper replacement cartridges here, if needed: https://amzn.to/2G7UYLX

My goal is to give you the best experience possible! I hope I have earned a 5 star rating! Please remember to rate my service by selecting the 5 stars at the top of the screen before you leave today. If you need more assistance, please use the reply box and let me know.

Thank you, ***** ***** a nice day,

Nathan

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 30,848
30,848 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,390 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,163 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,124 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Print quality is failing. Even with black fast draft. Black
Print quality is failing. Even with black fast draft. Black supply is good. Cyan was low so I changed it Ive cleaned print heads, aligned them and getting practically blank page.Print Quality report i… read more
Harry
Harry
3 satisfied customers
It will not recognize the new ink cartridges I just
It will not recognize the new ink cartridges I just purchased. … read more
Nathan
Nathan
Engineer
Bachelors of Science
30,848 satisfied customers
Cartridge filled and replaced but printer is still reporting
Cartridge filled and replaced but printer is still reporting a problem, "one or more cartridge appears to be damaged. Remove them and replace." The K is reporting the problem. … read more
Nathan
Nathan
Engineer
Bachelors of Science
30,848 satisfied customers
I have a new 830. The first ink cartridge has run out and
I have a new 830. The first ink cartridge has run out and alerted me to the problem. I had purchased a spare set of Epson cartridges, so I replaced the dry cartridge. The printer said it could not rec… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
The Cl and BK lights are flashing one blink on and then off,
The Cl and BK lights are flashing one blink on and then off, constantly. I just refilled the both ink cartridges. I have a Canon Pixma 3500 … read more
Sudipto
Sudipto
Engineer
High School or GED
1,163 satisfied customers
The Printer says the black cartridge is either missing or
The Printer says the black cartridge is either missing or damaged. I just bought new yellow, blue, and red, plus Black cartridges, but the Printer still says the black cartridge is missing or damaged.… read more
Nathan
Nathan
Engineer
Bachelors of Science
30,848 satisfied customers
Canon Pixma MG7520 Wife disconnected A/C power cord without
Canon Pixma MG7520 Wife disconnected A/C power cord without first turning printer off. Now, when plugged back in - printer won't start: An orange error triangle light (with lightning bolt inside it) c… read more
Md. Sadique
Md. Sadique
Engineer
Diploma in applied electronics
1,124 satisfied customers
Canon IP4700 does not work. It was working but I put it on
Canon IP4700 does not work. It was working but I put it on it's side for some reason. Now it does not work. Any suggestions?… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
I have a brand new (never used) ip1800. I am following the
I have a brand new (never used) ip1800. I am following the Canon instructions. No. 5 says:"Press the power button. The printer will initialize. Wait until the POWER lamps stops flashing and remains li… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Epson Workforce 610 - had trouble last night inserting new
Hi, Epson Workforce 610 - had trouble last night inserting new black cartridge. Printer did not recognize. Took them all out, put back in. Now, we have error message with a "printer error "lights are … read more
Nathan
Nathan
Engineer
Bachelors of Science
30,848 satisfied customers
Freddy. How are you? I'm having the error message on my very
Hi Freddy. How are you? I'm having the error message on my very new Epson WF 2660. I've only used it a few times and now it's saying "turn the power off and back on", but every time I do it comes on, … read more
Nathan
Nathan
Engineer
Bachelors of Science
30,848 satisfied customers
Canon printer mx870 does notprint with refilled costco ink,
canon printer mx870 does notprint with refilled costco ink, all cartridges refilled at same time. after many tries llght blue,and yellow or light green with bll of sheet blank. also a recvd faxed x or… read more
Nathan
Nathan
Engineer
Bachelors of Science
30,848 satisfied customers
I have a Pixma mg 3520 that continues to flash both the CL
I have a Pixma mg 3520 that continues to flash both the CL and BK lights after I changed out the cartiridges. I keep getting messages that cartiridges changed out but lights continue to flash. have tr… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
Have XP-600 Model. It told me that I needed replacement cartridges.
Have XP-600 Model. It told me that I needed replacement cartridges. Wouldn't go. Have now replaced all 4 colours with new cartridges and still keeps telling me I need to change cartridges????… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,390 satisfied customers
i have recently installed new cartridges in my SX435Wprinter
i have recently installed new cartridges in my SX435Wprinter and the black cartridge is 'not recognized' i have tried a number of times but the same message appears how do I get the printer to recogiz… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
Canon Pixma 500 AIO - about 5 years old - worked beautifully
Canon Pixma 500 AIO - about 5 years old - worked beautifully with NO problem until I just installed a magenta ink tank to replace one that was empty. Always used new Canon ink; never refilled tanks; p… read more
Richard
Richard
Retired
Associate Degree
3,442 satisfied customers
The alarm light stays on my MX310 printer though the black
The alarm light stays on my MX310 printer though the black cartridge has been refilled. The alarm light will not go off even when I insert another cartridge. The maintenance directions say push the me… read more
Dustin
Dustin
Support Technician
2,887 satisfied customers
The red light on my Samsung ML-2510 continues flashing (under
The red light on my Samsung ML-2510 continues flashing (under the triangle). For a few days it continued to print with the light flashing but now it has stopped altogether. I have turned the printer o… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x