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Error code 0x97. Can't remember

Customer Question
Error code 0x97 Technician's...

Error code 0x97

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

Can't remember

Submitted: 3 months ago.Category: Printers
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Answered in 23 minutes by:
3/23/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,600
Experience: IT at Justanswer
Verified

Hello:

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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