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I have replaced my ink cartridges and a good print out was…

Customer Question
I have replaced my...

I have replaced my ink cartridges and a good print out was made. Problem I the paper seems to be blocked and will not move forward. What might be blocking the paper? It appears the feed wheel can't make contact with the paper

Technician's Assistant: Are you getting any error messages? If so, what do they say?

It is a paper jam but I am having trouble replacing the grey handles

Technician's Assistant: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?

I replaced with new ones

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Before this problem I couldn't get the paper tray to go all the way in.

Submitted: 3 months ago.Category: Printers
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Answered in 51 minutes by:
3/23/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,604
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 3 months ago
I sent this response yesterday, can you help
Technician: Harry, Engineer replied 3 months ago

What is the make/model of the printer?

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Customer reply replied 3 months ago
HP Envy 4500
Technician: Harry, Engineer replied 3 months ago

Do you have the issue if you only have one piece of paper in the tray?

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Customer reply replied 3 months ago
With one sheet it it flows straight through with out printing anything
Technician: Harry, Engineer replied 3 months ago

And if you put multiple sheets in, does it jam or does it print out blank pages?

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Customer reply replied 3 months ago
Trying it with more paper in tray is the same result straight through
Technician: Harry, Engineer replied 3 months ago

Have you tried a print head cleaning?

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Customer reply replied 3 months ago
No, I will try t
Technician: Harry, Engineer replied 3 months ago

OK thank you

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Customer reply replied 3 months ago
I need the tech to call me
Technician: Harry, Engineer replied 3 months ago

Did you perform the print head cleaning?

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Customer reply replied 3 months ago
if it is the print head it is not reaching the paper to type. Paper just flows through. After putting these I k cartridge get in I was able to print out the check sheet. It was very nice
Technician: Harry, Engineer replied 3 months ago

Please run the print head cleaning 2 more times

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Shefin
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