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I cannot get it to scan photos. It just says processing and…

Customer Question
I cannot get it...

I cannot get it to scan photos

Technician's Assistant: Is there an error code on your printer when you try to scan?

No. it just says processing and wait momentarily......then it goes back to the menu

Technician's Assistant: When did you last update the printer driver software?

Not anytime recently

Submitted: 26 days ago.Category: Printers
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Answered in 1 minute by:
3/23/2018
Technician: Cody, Senior Systems Administrator replied 26 days ago
Cody
Cody, Senior Systems Administrator
Category: Printers
Satisfied Customers: 3,359
Experience: Systems Administrator
Verified

Hello. My name is ***** ***** I will be assisting you today.

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Technician: Cody, Senior Systems Administrator replied 26 days ago

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

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Customer reply replied 26 days ago
hello and no
Customer reply replied 26 days ago
I do not want you to remote into my device
Customer reply replied 26 days ago
are you there?
Technician: Harry, Engineer replied 26 days ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 1,644
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

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Customer reply replied 26 days ago
I do.
Technician: Harry, Engineer replied 26 days ago

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
5,081 Satisfied Customers
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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