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My Canon MB5000 cannot connect to my Huawei Wireless modem.

My Canon MB5000 cannot...

My Canon MB5000 cannot connect to my Huawei Wireless modem

Technician's Assistant: How are you connecting to your MB5000: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

I haven't

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

It worked with the ADSL modem but not with the one that does not connect to a phone line

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Customer reply replied 3 months ago
What guarantee have I got that my computer is secure and cannot be hacked
Answered in 2 hours by:
3/23/2018
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,022
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. I am pleased to assist you today. My name is ***** ***** I can help you solve your problem.

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Customer reply replied 3 months ago
My Canon MB5000 cannot connect to my Huawei Wireless modem
It worked with the ADSL modem that connected through the phone line but will not connect to the stand alone wieless Huawai Modem.
Customer reply replied 3 months ago
Was my request to switch to a Secure Remote Assistance received by Joel
Customer reply replied 3 months ago
How long until Joel is available
Customer reply replied 3 months ago
Is Joel in my time zone

I just got your request for Secure Remote Assistance.

Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,022
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified
Joel Kalman and 87 other Printers Specialists are ready to help you
Ask your own question now

Is your computer a pc or a mac? What is your computer operating system?

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Customer reply replied 3 months ago
Hi Joel
I have an HP Pavilion Notebook. Desktop HST4408
8 MB Installed RAM
Windows 10 intalled
I use explorer for internet
64 bit operating x64-based processor
Customer reply replied 3 months ago
I am at my computer at the moment .Can you give me an idea of how long you will be.
Thank you

I am in the US and you are in NZ, but we have made contact.

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You have requested Secure Remote Assistance. Please use this link and accept the agreement. Then download, run, and install the remote software from Elsinore to start the session:

http://www.justanswer.com/remotedesktop/join.aspx?Session=690f7e1f-f5d8-44e5-b138-7381bee96c94

You may have to go to your Download folder and select the Elsinore file if it does not open automatically.

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Please let me know if you have any questions or problems with this procedure.

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Customer reply replied 3 months ago
I will I know if the file has opened. I downloaded it opened it and do not know where it has gone

Is your Huawei wireless modem turned on? It is not showing up in your wireless environment.

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Problem solved by Secure Remote Connection.

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Joel Kalman
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,022
1,022 Satisfied Customers
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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