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Put a brand new black ink cartridge, black is still spotty.

Customer Question
Put a brand new...

Put a brand new black ink cartridge, black is still spotty

Technician's Assistant: What's the brand and model of your printer?

Canon Pixma MX330

Technician's Assistant: How long has this been going on with your Pixma?

Every time i've tried to print for a couple weeks now, not trying everyday

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

My computer guy did a few months ago

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

Not that I know of

Submitted: 3 months ago.Category: Printers
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Customer reply replied 3 months ago
you can connect
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Okay
Answered in 49 minutes by:
3/23/2018
Technician: Harry, Engineer replied 3 months ago
Harry
Harry, Engineer
Category: Printers
Satisfied Customers: 2,593
Experience: IT at Justanswer
Verified

Hello:

Welcome to JustAnswer! My name is ***** ***** I am happy to be assisting you today. My sincerest apologies that it look so long for someone to reply. I've just logged in and saw your question waiting and I'm happy to assist you. Before we begin, can you please let me know if you still need help with your question? Just use the reply box to let me know.

Ask Your Own Printers Question
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.Yes
Customer reply replied 3 months ago
If you can talk me through this, ok, but don't charge me
Customer reply replied 3 months ago
Cancel my request & subscription, I will find help elsewhere
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

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Printer and Office Tech

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11+ yrs experience, inkjets & lasers, from huge to portable

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DIploma in Computer Hardware

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Engineer

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Electronics engineer with 7+ years of experience in repairing office equipments & printers

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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