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My compuer won't talk to the printer and both are hp

My compuer won't talk...

My compuer won't talk to the printer and both are hp procucts

Technician's Assistant: What HP model do you have?

The printer is a 6830 allin one printer and the computer is a 1080p all in one comouter all bought at staples and we were told they were compatable

Technician's Assistant: How long has this been going on with your HP printer?

Sence day one and the only thing we can get the printer to do is copy from a sheat of paper and that's it

Technician's Assistant: When did you last update the Operating System (OS) on the computer or device you're printing from?

In the last 2 days we did the updates on thesystem and the drivers

Technician's Assistant: Anything else you want the Printer Expert to know before I connect you?

How to get the printer to copy from the e-mails and get it to the fax to work also

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Answered in 2 minutes by:
3/23/2018
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,634
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I amCustomerand I look forward to helping you with your issue today.

May I know the operating system you are using? Is it Windows 10?

How do you connect the printer to the computer? Using USB cable?

Can I access your computer remotely and check the issue?

Thank you.

Customer/p>
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,634
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
Shefin and 87 other Printers Specialists are ready to help you
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Customer reply replied 4 months ago
it is a windows 10 platform and we are using a usb cable

Hi,

Please click on the below link, it will open a new web page. Over there you will see I agree button. Click the button and you will get an option to Run or Save. Please click on Run and follow the instructions.

http://www.justanswer.com/remotedesktop/join.aspx?Session=f59ca92c-60e7-4e84-83be-012cd640dcd0

Thank you.

Customer/p>
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Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,634
6,634 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

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