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When I turn on printer, it will say printer error. error…

Customer Question
When I turn on...

When I turn on printer , it will say printer error. error code:0x97

Technician's Assistant: Is your printer displaying the error on all print jobs, even after you restart it?

Yes

Technician's Assistant: When did you last update the printer driver software?

I don't remember

Submitted: 6 months ago.Category: Printers
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Customer reply replied 6 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance.
Customer reply replied 6 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Answered in 37 minutes by:
3/23/2018
Technician: Karthik, Engineer replied 6 months ago
Karthik
Karthik, Engineer
Category: Printers
Satisfied Customers: 519
Experience: Senior Engineer at CSS Corp
Verified

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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Technician: Karthik, Engineer replied 6 months ago

Before we proceed further, I would like to ask you few question about this problem. Could you please tell me what is the make and model of the printer?

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Customer reply replied 6 months ago
epson wf3640
Customer reply replied 6 months ago
what on line conversation?
Technician: Karthik, Engineer replied 6 months ago

It sounds like you are getting an Error Code 0x97, This error code is a warning when there is a problem with the internal hardware. It could be caused by motherboard failure or other interior parts. When this error occurs, it happens suddenly and may lead for your printer to turn off or stop printing. Hardware failure may be needing a quick fix or replacement. One way to find out is trying three troubleshooting step,

Unplug and Plug-in

  1. When this error message appears. Turn on off power and unplug.
  2. Unplug all connected cables.
  3. Unplug USB drivers.
  4. Remove all printer cartridges.
  5. Still turned off, press down power to release all remaining current in the printer.
  6. Plug in all cables and USB. Reinstall printer cartridges. Turn power on.
  7. See if the error message remains.
  8. If error persists, continue to the next method.

Unplug and plug(Alternate)

  1. Turn off Epson printer and unplug.
  2. Disconnect all cables and USB.
  3. Wait for 5 minutes until printer cools down.
  4. Press and hold the power button for 60 seconds. DO NOT RELEASE.
  5. After 60 seconds (DO NOT RELEASE), plug in power cord and hold for another 60 seconds.
  6. Release power button. Check if error message still appears.

Clean Mechanic Pad

  1. Turn off printer and unplug.
  2. Remove printer cover and casing.
  3. Wet tissue with warm water. Wipe cleaning pad.
  4. Leave wet tissue for a few minutes on the pad.
  5. Remove tissue and leave it to dry completely.
  6. Plug in and turn on printer. See if error persists.

If that doesn't work or if any other steps is unclear please let me know, So that we can try some other alternate solution. Thank you

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