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I am trying to hook up my cloud ready printer to my

Customer Question
I am trying to...

I am trying to hook up my cloud ready printer to my chromebook and it will not print

Technician's Assistant: How are you connecting to your printer: wirelessly or by USB?

Wireless

Technician's Assistant: When did you last update the printer driver software?

Donot know how

Submitted: 3 months ago.Category: Printers
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Answered in 22 minutes by:
3/23/2018
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,619
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified

Hello!

Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

May I know the make and model number of your printer?

Thank you

Shefin

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Customer reply replied 3 months ago
mfc j480dw broyther
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Hi,

The printer supports Cloud printing. However, you have to register the printer with your computer. Try following the instructions in the link below.

https://support.google.com/chrome/answer/1069693?co=GENIE.Platform%3DDesktop&hl=en

Do you have another computer with Windows installed?

Thank you.

Shefin

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Customer reply replied 3 months ago
i want my money back now
Customer reply replied 3 months ago
give me a refund
Customer reply replied 3 months ago
please give med a fefund
Technician: Shefin, Printer and Office Equip. Specialist replied 3 months ago

Hi,

If the issue persists, I can help you get a refund. You do not have to worry about it. Can we go ahead and continue the session?

Thank you.

Shefin

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Technician: Joel Kalman, Engineer replied 3 months ago
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,022
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.
Verified

Hello. My name is Joel. I am sorry that you have been having difficulties. I can help you solve your problem. It looks like you still need assistance.

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Joel Kalman
Joel Kalman
Joel Kalman, Engineer
Category: Printers
Satisfied Customers: 1,022
1,022 Satisfied Customers
Experience: I am an MIT graduate with a Master of Science degree in Electrical Engineering from UC Berkeley.

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